Volunteer - Matchday Ambassador

**_As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values_**

**_ Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities._**

Are you passionate about creating memorable experiences and delivering exceptional service? Do you thrive in a fast-paced, energetic environment? Become a Volunteer and help us make every matchday extraordinary

**Who are we?**

Exeter City Football Club is a special club with over 20 years of Supporters Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do and we are proud to have a special place in the heart of the community. Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performance. In addition to the success of our Academy and mens team Exeter City Women successfully transitioned into being fully managed by the Club in 2024 and were promoted to the third tier of womens football in the FA Womens National League Southern Premier Division in 2024.

**Culture**

We recognise the advantages of having a diverse workforce with a broad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.

**Roles**

(Please note that these are volunteer roles, therefore are not paid employment opportunities)

Having once again been awarded gold standard in the EFL Family Excellence awards for the fifth year running and recognised for our friendly atmosphere and outstanding customer service it is important we continue to build on this achievement.

Were looking for enthusiastic, reliable and professional individuals to join our Volunteer Team.

**Matchday Volunteer Ambassador (St James Park, Exeter)**

As a Matchday Ambassador, you will be the face of our Club, which looks like:

- Being a positive Ambassador for the Club, ensuring every supporter (Home or Away) feels valued
- Delivering outstanding customer service while providing information and support
- Act as a key contact point for fans in public areas, VIP spaces, and hospitality settings
- Help manage and enhance the entire matchday experience with a positive attitude.

**What Were Looking For**:

- A friendly, outgoing attitude and a passion for customer service.
- The ability to work in a fast-paced environment and adapt to changing situations.
- Strong communication skills and the ability to work as part of a team.
- Previous experience in event roles is desirable but not essential.

By becoming part of the team, you will help us create our matchday magic and be part of an exciting atmosphere. These roles offer the opportunity to give back to your community and make a positive impact but also develop valuable skills such as teamwork, communication and problem-solving.

**_ Our Matchday Volunteers roles will require a DBS Check (the level of this check will be dependant on the role) and must be able to prove their eligibility to work within the UK and provide references. These checks must be completed prior to commencement of work._**

**_ ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment._