Energy Expert

**Job Title**: Energy Expert
**Location**: Luton
**Salary**: £26,208 per annum
**Hours**: 40 hours per week Monday - Saturday
Join Us as an Energy Expert in our Luton Hub - Empowering People & Supporting Sustainability
Are you passionate about helping others and making a real difference in your community?
We’re looking for friendly, proactive individuals to join our Luton Energy Hub team, where customer care, community support, and sustainability go hand in hand.
**What You’ll Be Doing**:
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services.
Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
**What We’re Looking For**:
A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
A passion for helping people and making a difference
Great communication skills across all channels
A proactive, can-do attitude
Ready to power up your career while powering down our carbon footprint?
Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
**Our core values are powerful, yet simple**: Fairness, Smart and Sustainability
The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.