Credit Control Coordinator
6 days ago
**Job Purpose**
**To minimise overdue outstanding freight in the EUA region by pro-actively working with ONE offices and Third-Party Agents in the EUA region (hereafter called agents).**
**Primary Job Responsibilities and Measurement**
- **Update/maintain customer credit limit and payment terms in OPUS for EUA customers where necessary, and ensure distribution of terms across any other applicable regions/offices.**
- **Distribute periodical overdue outstanding freight lists to assigned EUA agents and ensure that these are completed timely and contain relevant / useful information.**
- **Investigation/follow up on ROE issues with all offices/agents as required.**
- **Processing of applicable ROE into OPUS.**
- **Provide support to offices/agents in relation to any offshore matters regarding payment processing, invoicing & ROE issues.**
- **Follow-up on ad-hoc queries and reporting requirements from SIN GHQ or LON RHQ as requested.**
- **Review write off/claim/adjustment requests as required and pass on within the approval process.**
- **Analyse trends and track the performance of offices/agents.**
- **Participation in projects or performance of other duties as necessary.**
**Skills, Qualifications and Expertise**
- **Experience in credit control or in other customer facing role (2 years or more, preferable)**
- **Experience in liner shipping and general knowledge of the liner shipping business is a distinct advantage**
- **Pro-active attitude and proven ability to take ownership of tasks and work independently within the given deadlines**
- **Proven ability to effectively communicate with GHQ and EUA agents (Finance Manager level or equivalent)**
- **Good written & oral communication skills**
- **Ability to effectively work as part of a small team**
**Competencies**
- **Business Awareness**
- **Customer Focus**
- **Communication**
- **Planning and Organisation**
- **Team Work
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