Customer Service Advisor

4 days ago


BourtonontheWater, United Kingdom Pertemps Gloucester Full time

**Do you have experience in Customer Service and knowledge of sales processing?**An excellent opportunity has arisen for a sales and customer service advisor to join the Customer Service team of a well-established manufacturer within a modern office space based in Bourton-on-the-Water.
Reporting to the Customer Service Manager, you will be responsible to provide an efficient and effective service to Customers, the Sales Team and other internal & external customers.
The purpose of this role is to ensure that all orders and associated paperwork are processed and dispatched in an accurate, timely and professional manner. Utilise resources, brand awareness, product quality, and knowledge to achieve the best results for thecompany and its customers.
**Key Responsibilities of the Sales and Customer Service Advisor**:

- Ensuring that the latest version of Procedures, SOP’s and Work Instructions are completed correctly.
- Provide customers with professional, informed advice on the product range.
- Dealing with and/or allocating customer enquiries, ensuring they are closed with a satisfactory response.
- Receiving telephone calls and dealing the customer enquiries in an efficient manner.
- Inputting and processing customer orders. Including dealing with any related tasks, such as advising the customer of any order amendments, delays or pricing.
- Ensuring that orders are activated for the Warehouse in a timely manner for receipt of Weights & Dimensions.
- Daily management of Open orders, and coordinating the release of orders in a timely manner
- Record and manage customer complaints through to resolution using the correct procedure.
- Processing internal paperwork such as Customer Returns and Tracking Forms
- Work constructively within the sales team by sharing information, ideas and opportunities for the benefit of all.
- Provide support to the commercial management team by providing key information regarding prospects, gaining market intelligence, competitor activity and pricing.
- Providing support to other departments when necessary.

This role offers excellent company benefits including study packages if applicable, discretionary quarterly bonus, healthcare plan, life assurance, contributed pension scheme, flexible working hours and more
Working hours are 08:30-17:00 (with some flexibility) Monday to Friday

**Salary**: 22k-23k
**This is an excellent opportunity to join a fun team and well-established company during a key period**For full details and enquiries please contact Ellis Mears at the Gloucester Pertemps Branch


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