Customer Service Administrator

2 days ago


Bury St Edmunds, United Kingdom Driver Hire Full time

Role: Customer Service Administrator

Contract Type: Temporary to Permanent

Pay: £12.56 basic, £18.84 overtime

Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.

**Contract Type**: Temporary to Permanent.

**The Role**:

- Handle incoming customer calls & inquiries in a professional and timely manner.
- Operate internal Operations system to log, book, track and follow customer orders.
- Support and work with the office team in all other aspects of administration as required.
- Maintain office hygiene standards and demonstrate safe working practices.
- Follow and adhere to client policies, procedures and code of conduct.
- Reconciling Driver's loads from the previous day
- Debriefing Driver's at the end of their day and making any necessary amendments
- Compliance Checks to be carried out on all vehicles once a month
- Cylinder Yard Counts, including entering of stock figures and carrying out any investigations
- Participating In End of Month Stock counts when required

**The Reward**:

- Monday - Friday: £12.56 PAYE. 9-5, occasional weekend work paid at a weekend premium of x0.5
- 28 days paid holiday pro rata on PAYE.
- Overtime after 7.5hrs: £18.84 PAYE.
- Weekly Pay.
- Immediate start.
- Referral Bonus - Introduce a friend to us and you receive a bonus

***

**The Requirements**:

- IT skills with Word and Excel.
- Experience working in or delivering excellent customer service.
- Call handling and problem solving skills.
- Good communication skills are essential.

Join the leading specialist Driving Agency in Bury St Edmunds, & surrounding areas with 96% of our drivers proud to work for Driver Hire

***

INDNOHGV



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