Customer Support Administrator

2 weeks ago

Bury St Edmunds, United Kingdom Build Aviator Full time

We now have an opportunity to join our team at **Build Aviator in Bury St Edmunds as a Customer Support Administrator (part time)**. Our Colleagues are critical to our Customers' success and you will be working with a team thatproactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Build Aviator.

The role will consist of providing outbound telephone support as well as routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.

Essential
- Confident in working in a customer service environment
- Good written and verbal communication skills
- Confident in Microsoft office particularly Excel, MS Word, Outlook
- Excellent telephone manner
- Able to manage own workload and work to tight deadlines and prioritise demands
- A great team player
- Professional, positive, friendly and helpful
- Good literacy and numeracy skills

Desirable
- Previous experience within an administrative role would be advantageous
- Knowledge of the building trade is advantageous
- Previous experience using a Customer Database

**What will Ibe doing in the role?**
- Complete follow up calls with new and existing customers, providing support and additional services when needed
- Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
- Speak to customers; gain reviews, upgrade customers, introduce new services / products
- Process payments

**Hours of Work**

We are currently offering Part Time hours for this role; either 17 or 21 hours per week. We are in a position to offer flexible working options on site between 8am and 5pm Monday to Friday. This will be discussed in detail at screening.

**About Us**

**Build Aviator** isone of more than?30 exciting Saint-Gobain brands in the UK. We pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle.

**Are Build Aviator and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

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