Customer Service Representative

2 weeks ago

Bury St Edmunds, United Kingdom C&C Training Ltd Full time

**The Role**:
This role forms a vital support role for the Sales Team in the commercial department. As a Customer Service Representative you support the sales team to ensure customers receive a seamless service from quotation stage through to course expiry terms. You will be responsible for advising clients of items requiring their attention, and ensuring the database is updated accordingly. In addition, you will be supporting the Account Managers with their day-to-day administrative requirements for client bookings and working closely with our team of trainers to ensure client requirements are met.

**Key Responsibilities**:

- Updating clients on when certificates are due for renewal, and updating the database with those delegates who have left their employment ensuring the system is as up to date as possible
- Notifying clients of delegate non-arrival to courses and the next steps available to them
- Dealing with delegate bookings including but not limited to processing bookings, course transfers, name changes and course date changes
- General administrative tasks as required by your line manager, the sales team or request from the company Directors
- Dealing with public course enquiries and bookings
- Supporting the sales team with customer specific bookings - dealing with trainers and sourcing external course dates and locations as required
- Reviewing trainer diaries and ensuring provisional bookings are either booked or released, following company procedures
- Checking website bookings and ensuring all associated information is sent to the clients
- Raising & sending purchase orders for course requirements and equipment
- Updating the centre room diaries to ensure no over booking

**Personal Qualities**:

- Have good time management skills in order to multitask and work in a fast-paced environment
- Be an outstanding communicator by listening, questioning, and responding to colleague and client requests in a timely manner
- Be a team player through being supportive and helpful, as well as being considerate and understanding of each of your work colleagues work pressures and demands
- Show respect for your colleagues, demonstrating this through positive behaviour
- Lead by example by being professional, positive and approachable in all that you do
- Take responsibility for your own performance, development and progression

**Skills, Knowledge & Experience**:

- Education to GCSE level with Mathematics & English Language Grade 4 or above essential
- Good communication & organisational skills
- Good timekeeper, punctual and reliable
- Positive attitude and willingness to learn
- Be a team player
- Good current working knowledge of Microsoft Office, particularly Word and Outlook
- Know how to use search engines such as Google, to search for and access information relating to the training industry on the internet
- Previous administration and/or customer service experience essential

**Progression Route**:
Successful employees in this role have the ability to progress into a Senior Administrator or an Account Manager position.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 31/10/2024
Expected start date: 11/11/2024

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