Customer Care Representative

4 days ago


Bury St Edmunds, United Kingdom Greene King Full time

**Care Representative**

**Abbot House, Westgate St, BSE, IP33 1QT**

**Role Purpose**:
The Customer Care Representative role is to record and help resolve Brewing & Brands queries / complaints or communications of any kind from both internal and external customers in order to ensure delivery of the best customer service from all departments within the company.
Greene King support agile working which means we you would be welcome to work from home a couple of days per week after training.

**Key Accountabilities**:

- Maintaining and developing a high level of Customer Service both internally and externally
- Managing all reported incidents and deal within the agreed manner and timescales via the Onyx System
- Ensuring calls are answered within the required time
- Building relationships with both internal & external customers
- Talking to customers to find out what we do well and how we can improve our customer service

**About You**:

- Previous experience in a customer focused or administrative role
- Excellent computer skills including Excel and outlook
- Cooperative and works well with other team members
- Solves problems in alignment with team goals
- Has a positive outlook and is prepared to take action
- Shows resilience and will see things through, optimistic
- Customer centric - voices ideas and builds effective but simple solutions
- Shows energy and motivation to succeed
- Genuinely cares about customers and the outcomes - agile and responsive

**What you can expect from us?**
- Competitive salary and pension contribution scheme
- Private Medical insurance
- Discounted Health Screening
- Option to purchase discounted Dental Insurance
- Life Assurance
- 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family
- 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family
- Access to company perks portal for regular retailer discounts
- 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days
- Free onsite parking
- An employee health, wellbeing advice and guidance service

**Reference Code** req11385



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