Fleet Service Administrator
3 days ago
We’re recruiting a for a highly motivated Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.
**Hours**
Rota based between 7.45am - 5.30pm Monday to Friday with hybrid working available.
**About the role**
As a Fleet Services Administrator for Arnold Clark, you’ll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.
This role would suit a natural multi-tasker, who’s at home speaking to customers and meeting deadlines as part of their daily work.
**Day-to-day duties**
- Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
- Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
- Scoring these videos and entering the scores onto a pre-set scoring matrix, and giving feedback to branches from time to time.
**Essential skills**
- Knowledge of Microsoft Word and Excel.
- Excellent telephone skills.
- A friendly, approachable nature with customers.
- Being able to work to deadlines.
**Nice to have (but not essential)**
- Knowledge of Cisco telephone system (training will be given)
Benefits Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme Private medical insurance Life assurance
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