Deputy Director, Service Portfolio

**Details**:
**Reference number**:

- 426681

**Salary**:

- £81,000
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- SCS Pay Band 1

**Contract type**:

- Permanent

**Business area**:

- HMRC - CDIO - Finance, Portfolio, Performance, and Organisational Transformation

**Type of role**:

- Project Delivery

**Working pattern**:

- Flexible working, Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Telford

**About the job**:
**Job summary**:

- HMRC's Chief Digital & Information Office (CDIO) is undergoing a significant transformation, shifting from a project-based approach to a Service Portfolio model. This SCS role is critical in leading this change, ensuring HMRC's digital services are delivered efficiently and effectively.

**Job description**:
**Transformational Leadership**:

- Lead CDIO's shift from project-led to service and product-aligned, agile, and continuous delivery.
- Accountable for achieving the target maturity state and capabilities of the CDIO Service Portfolio organisation by 2026.
- Embed Service Portfolio Management as part of the CDIO future Operating Model, balancing delivery and transformation initiatives.

**Strategic Service Portfolio Management**:

- Manage the entire lifecycle of CDIO services (development, live, retired), ensuring the right mix to meet business outcomes.
- Evaluate, select, prioritise, and review services to align with strategic objectives and deliver value.
- Accountable for Enterprise Service Portfolio Management (SPM) practice maturity and standards, aligning with HMRC Change Delivery.

**Demand & Resource Optimisation**:

- Ensure demand is understood and effectively managed through strategic resource allocation.
- Meet business outcomes within agreed timelines, budget, and customer satisfaction.
- Enhance CDIO's approach to managing supply vs. demand across the end-to-end service lifecycle.
- Improve how supply and demand requirements are measured to enable data-driven decision-making.

**Delivery Oversight & Orchestration**:

- Provide oversight for the integration and maturity of relevant portfolio and project capabilities, including delivery orchestration across multiple product/platform teams.
- Accountable for the effective demand management, tracking, and delivery of hundreds of in-flight IT change initiatives.

**Robust Governance & Assurance**:

- Establish and maintain effective governance across the CDIO Portfolio, ensuring decisions are made at the right time and with appropriate scrutiny.
- Support the organisation in meeting business case assurance requirements.
- Champion and embed the CDIO Operating Model for Service Portfolio Management and the ITILv4 practice of Portfolio Management.

**Financial & Corporate Impact**:

- Accountable for the future budget of the CDIO Service Portfolio Function (cost code ownership).
- Provide key input into the design and final approval of the CDIO Service Portfolio function's future operating model.

**People Leadership & Influencing**:

- ** Team Leadership**: Line management of up to 6 G6 Portfolio Managers, with a future team of 25, involving recruitment and capability building.
- ** Matrix Management**:Oversight of resources across the wider resource management community.
- ** Enterprise Influence**: Lead strategic alignment with senior stakeholders to balance supply and demand.
- ** Change Management**:Champion change, manage stakeholder views, and embed organisational shifts.
- ** Board-Level Engagement**:Work closely with SROs and Programme Directors to drive executive-level decisions.

**Person specification**:

- Proven experience leading portfolios of change activity within large, complex organisations, with a deep understanding of its principles and practices.
- A strong track record of managing and maintaining overall accountability for portfolio delivery, ensuring activities are on track for scope, timeline, budget, and quality. This includes monitoring performance and realising non-financial benefits across a diverse portfolio.
- Ability to enable strategic change by implementing robust mechanisms, controls, and effective governance to deliver major change programmes and business objectives. You'll ensure appropriate planning, resource allocation, and decision-making with appropriate scrutiny.

Relevant Professional Qualifications:

- Possess Management of Portfolios (MoP) and ITIL v4 Foundation certifications.

**Benefits**:

- Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

**Things you need to know**:
**Selection process details**:
Feedback will only be provided if you attend an interview or assessment.
- This role has a minimum assignment du