Deputy Director Planning

**Details**:
**Reference number**:

- 375119**Salary**:

- £76,000 - £110,000- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - FP&P**Type of role**:

- Planning
Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-TyneAbout the job

**Job summary**:
**Reporting to the Director for Finance, Planning & Performance (FP&P) and working to support activity throughout Customer Services Group (CSG), this is a key leadership role and part of the FP&P Senior Leadership Team (SLT) with specific responsibility for the transformation and delivery of industry leading forecasting and planning processes that enable us to deliver our Customer Charter and business purpose within a challenging cost envelope.**

This role will also be key to the implementation of the Planning Standardisation Programme in CSG, that is focused on transforming the way that workforce planning is delivered within a centralised function.

The role holder will be responsible for leading a large team of planners, forecasters and real time managers, ensuring effective collaboration between teams and ultimate responsibility for all forecast demand requirements, ensuring resources are aligned to meet SLAs and KPIs.

Working with the Planning Standardisation programme to land and oversee industry best practice including:
Supporting customer service, debt management and compliance teams which sit within CSG, operating across digital, post and phone channels on multiple systems.

**Key Responsibilities**
- Leading planning for a complex customer service business of 22,000 people so is of a massive size and scale.
- Leadership of the planning function and overseeing geographically dispersed teams of analysts and managers, transforming the planning teams into well-round, effective and highly motivated planning and forecasting experts focused on industry leading forecasting and planning methodologies.
- Transform the Planning teams into well-rounded, effective and highly motivated planning and forecasting experts focussing on industry leading forecasting and planning methodologies.
- Equip the team to communicate and partner effectively with their internal customers to ensure operational areas and key support functions receive a high quality service, whilst fostering cross-functional collaboration.
- Develop a centre of excellence for operational forecasting and planning in the Civil Service which provides the team with meaningful career progression and connects with leading external forecasting and planning bodies.

**Job description**:
**Accountabilities include**:

- Accountability for ensuring that results are achieved through Account Health Check methodologies working in close collaboration with the Directors of Operations. This entails ensuring the delivery of consistent, efficient, and cutting-edge processes, tools and governance practices in the industry.
- Takes the lead role and collaborates closely with Operations to devise and oversee the implementation of an estate design strategy aimed at achieving the utilisation targets established by the business.
- Proactive preparation of accurate capacity plans, efficient utilisation of the HMRC estate, recruitment strategy planning and development, training planning and effective communication of plans, actions and progress to the business.
- Achieving the budget and efficiency goals of the centralised planning team, while ensuring an ideal balance between central and local roles, streamlined processes, and the delivery of high-quality results, all with a focus on agility and scalability.
- Maintain comprehensive tracking of all planning-related assumptions throughout the end-to-end planning lifecycle and actual data to verify that plans are progressing as intended, and promptly identify and address any initial signs of deviation. Collaborate with the operations team to realign strategies or engage with the business when deviations occur.

**Person specification**:
**We are seeking a visionary Deputy Director of Planning Service Improvement to join our team. In this critical role, you will be responsible for ensuring the optimal allocation of our resources to meet the dynamic needs of our customers. Working closely with senior leadership, you will develop and implement strategic plans that enhance operational efficiency, elevate customer satisfaction, and propel our business forward.**

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.

**Essential Criteria**:

- ** Strategic Business Acumen**:Demonstrates a deep understanding of business drivers and applies commercial awareness to resource plannin