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Admin Assistant/receptionist

2 weeks ago

Brentford, United Kingdom Link Estates Full time

This role will suit a well-presented, enthusiastic and articulate individual with the aptitude to develop their administrative and reception skills. You will be part of a friendly dynamic team of property management specialists in a very busy office in Brentford. Possessing excellent written (grammar) and spoken English, with a cheerful 'can do' attitude and a desire to learn about property management, you will deal with face to face enquiries, tenant repair requests, and be responsible for handling incoming calls to the business. Good customer service skills and a clear telephone manner are therefore essential.

You will run reception and day-to-day administrative tasks across the Facilities, Maintenance and Operations departments. You will be trained in inputting, updating and maintaining data on the CRM system and compliance/certificates relating to the properties we manage.

The successful applicant will be able to demonstrate their ability to work with Microsoft Office, and their strengths in administration, presentation, communication, and interpersonal skills. Whilst support will be provided in the early stages, an innate ability to be self-motivated and demonstrate initiative will be an asset.

We are looking for someone who wants to develop their skills and has a desire to succeed in the working environment where emphasis is given to being an effective and valuable member of the team.

**Responsibilities**:
1. Reception - Receiving visitors to the office in a confident, cheerful and professional manner.

2. Telephone - Answering calls promptly, clearly, courteously and confidently. Dealing with telephone/client queries and complaints. Instruction in use of switchboard and transferring calls. Accurate message taking and transfer to the relevant person within the organisation.

3. Customer Service - understanding the importance of providing high quality customer service, to clients, to external suppliers and internal colleagues.

5. Admin Duties - scanning, filing, data storage, data input, general office organisation, stock control, stationery supplies, creating notices and basic marketing material.

6. Supporting the Operations Manager with tenant repair enquires and maintaining the company's database (training will be given).

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Health & wellbeing programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person