Receptionist/front of House Administrator

**Job description**

We are looking to recruit a Receptionist/Front of House Administrator for our established and bustling offices in Brentford. In this role you will need to ensure that customers receive an excellent first impression of CVP, whether this is in person or via the telephone. You will need to deliver a friendly, efficient customer service and create a warm, friendly, exciting and welcoming atmosphere for all of our guests and customers.

This is a full-time role which is ideally suited to a friendly, polite, courteous, positive, driven and organised individual who will enjoy being a part of a thriving and buzzing environment in a progressive company.

**Responsibilities/Front of House Administrator duties will include**:

- Welcoming visitors by greeting them with a warm and genuine introduction, in person or on the telephone
- Answering or referring inquiries in a professional and courteous manner
- Taking messages where needed, and making sure they are followed up on
- Making refreshments for Visitors/Customers attending the offices for demonstrations, meetings, events or just to browse
- Using our internal systems to make sure the customer is put through to the correct person
- Using our internal systems to assist customers with order progress queries where possible
- Keeping all reception areas safe and clean & tidy
- Support the account management team and processing customer orders where possible
- Issuing stock and products where required
- Maintaining inventory for the showroom and stock areas
- Maintaining security by following procedures; monitoring visitors book; issuing visitor badges
- Acting as first point of contact for guests in an emergency.
- Carry out instructions given by the management team
- Carrying out ad-hoc administration and support tasks to help various departments
- Assisting with events (including, but not limited to helping to set up the stands/seating, meeting and greeting delegates, maintaining a register of attendees and providing refreshments).

**Desirable Core Attributes & Competences**
- A great and infectious personality
- Personable and friendly.
- Well-organised, able to multitask.
- Good interpersonal skills
- Efficient and friendly telephone manner
- Confident approach-able to adapt to a wide range of people and situations
- Flexible, so can deal with ad-hoc administrational tasks.
- Enthusiastic, intuitive and Self-Motivated
- Hard Working
- Listening skills
- A love of photography - both stills and video
- Smart appearance
- Customer focused
- Trustworthy
- Reliable
- Always happy/smiling (in a sincere way)
- Microsoft Office Skills
- Good numeracy skills

**Why CVP?**

We have been growing since 1986 with offices in Studley, Brentford, London, Glasgow, Manchester, Cardiff and Belgium. We are now a £140m turnover 200 employee business at the forefront of broadcast, digital cinematography and professional video sales and service and we’d like you to join to become part of our growing and valued team.

We are passionate about all things Cine, Video and Photo. We’ve been in the business a long time and work hard to really understand our customers’ needs, so we can deliver first class service - and the right solution, whether that’s a compact camera or a complete studio system. Or even just some good advice. From our engineers who keep stuff working to our sales support and receptions teams whose job is to look after our customers, to our highly skilled technical guru’s, to our online team - we’re here for them.

Our office facilities in Brentford combines; office space, show room, demo facilities, consulting rooms, retail space, warehousing, engineering and a breakout area/meeting place for broadcast professionals.

We’re creating a great working environment and we need you to join and contribute to our success story

**What else?**

CVP operate a workplace pension scheme and your holiday entitlement will increase from 20 days annually (upon joining) up to 25 days on an incremental basis.

We operate a cycle to work scheme and salary sacrifice company car scheme (both of which have joining/eligibility criteria)

CVP offer a benefits package through Sodexo (including retail discounts, EAP, discounted gym membership etc)

We have a friendly, productive and open environment and are a great place to work.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Life insurance
- On-site parking
- Store discounts

Schedule:

- Monday to Friday

COVID-19 considerations:
We have relaxed our Covid-19 precautions inline with current UK Government advice. We continue to monitor the situation and remain compliant with current recommendations.

Ability to commute/relocate:

- Brentford, TW8 9EX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Reception/Front of House: 1 year (preferred)
- Frontline Customer Service: 1 year (p