Housing Support Supervisor- Ukraine Support

This role will support the Housing Needs Team Leader to develop, refine and deliver support and housing solutions for participants in the Homes for Ukraine Scheme.
This role has a strong focus upon supporting hosts and their guests to secure sustainable housing solutions. The role will also require interpretation of new policy and guidance to help develop internal procedures for service delivery, and the day-to-day managementof a small team.
**Main duties and responsibilities**:

- Oversee the day-to-day management of the Ukraine Support Team the day-to-day supervision of employees within your team, including the management of annual leave, annualised hours, sickness and expenses claims
- Role to lead rematching and move on duties and update government database
- Develop a problem-solving approach towards housing needs and homelessness of Ukraine households
- Have a detailed understanding of the 1996 Housing Act (Parts VI and VII); the 2017 Homelessness Reduction Act; tenancy law and other legislation relevant to housing need and homelessness and provide support to the Ukrainian Housing Case Worker
- Lead on complex homeless cases
- Collate data and compile reports as required
- lead rematching and move on duties and include rematching on government database.
- Attend meetings in relation to Homes for Ukraine for the Housing Needs Team Leader and Housing Needs Manager and provide clear feedback.
The duties may vary from time to time without changing the nature of the post or the level of responsibility, and the post holder may also be required to carry out any other duties appropriate to the grading of the post.
**Your essential skills, knowledge and experience**:

- ability to use IT systems including Excel
- excellent oral and written communication skills
- ability to take the lead on areas of work to improve the service
- ability to take part in our out of hours service
- experience of dealing with vulnerable people and people who are distressed
- well organised, completer finisher
- excellent time management and prioritisation skills
- ability to follow process and procedures
- excellent record keeping skills
- effective negotiation and communication skills
- dynamism and drive, be a proven self-starter, enthusiastic, proactive and determined
- confident and outgoing, able to liaise effectively with people at all levels
- flexible approach, able to pick up new tasks quickly using own initiative
- full and current driving licence and use of car for business
**Your essential qualifications**:

- educated to degree level or equivalent, or equivalent level of experience
**If you have the following experience or qualifications - it’s a bonus**:

- experience of working in a local government environment
**Your style and behaviours**:

- leading by example with enthusiasm and a positive attitude
- commitment to excellent customer care
- ability to cope with a high volume of work and stressful situations
- ability to demonstrate a caring and empathetic attitude while maintaining professional detachment
- positive attitude to professional and personal development
- sense of humour and perspective
- professional appearance and manner
- ability to work flexibly and respond quickly when priorities change
- empathy, diplomacy and tactfulness when dealing with difficult situations or angry customers
- ability and willingness to work occasional evenings and weekends
About us
Our vision and values are important to the councils and we expect you to support them and embed them in the way we work.
Our vision
We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services.
Our values
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success
**The benefits we offer**:

- A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme
- A salary sacrifice car lease scheme - a fully inclusive driving package for a fixed monthly cost
- Various schemes to keep you healthy
- We give you two days per year to volunteer within the local community.
**Salary**: Grade 7 - £43,191 to £48,117
**Contract**: 12 month fixed term contract with option to extend
**Hours per week**: 37 - some evening and weekend work may be occasionally required
**Location**: Hybrid - home, on district and Council Offices 135 Milton Park, Abingdon, Oxfordshire OX14 4SB/ Abbey House, Abbey Close, Abingdon OX14 3JE as required.
You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.
Ref: 135 341