Housing Officer

**Do you have a passion for supporting people to maintain their tenancies? Do you believe that everyone has the right to live in safe accommodation?**

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

**Does this sound like something you want to be a part of?**

We are currently recruiting for a Housing officer to Join the Estates Team.

The Estates team supply quality housing for our supported accommodation clients, fit for purpose offices for staff and provide an efficient property management service.

This exciting new role will support our new accommodation service in Milton Keynes.

**The impact you will have**

Working as part of the Estates team you will contribute to changing the lives of vulnerable and homeless people by supporting them to maintain their accommodation and assist the team in the delivery of our housing management service.

You will regularly communicate, and deal with tenants, look after tenancies and lettings, and manage anti-social behaviour. Part of the role will include connecting with external agencies, such as landlords, the police, social services, and working with internal teams including Case Workers, and Finance.

This is an exciting, fast paced role where you will have the opportunity to make a massive difference to people lives.

**The details**

**Contract/Hours**: Permanent, Full time, 37.5 hours, across Monday to Friday.

**Salary**: £26,649 - £30,396 per annum, dependent on experience.

**Location**: You will be mainly based at the supported accommodation premises in Milton Keynes; there may be an opportunity to complete admin at home. You will be required to attend team meetings across offices.

**About you**

Your professional experience should include working within the social/private housing sector and managing tenants and tenancy agreements. It is also important that you have an understanding of dealing with tenants with high needs, and from a wide range of backgrounds.

Ideally, we would like you to have an understanding of the housing and benefits systems, with good knowledge around housing best practice and legal requirements, however as long as you are able to research and update your knowledge this is not essential.

What’s most important is your genuine passion to want to help people sustain their accommodation.

No two days are the same, so you will need to be flexible, able to juggle priorities and thrive on challenges.

You will also be required to attend meetings across our offices, which are located in Bletchley, High Wycombe, Aylesbury, Banbury, Wolvercote therefore you must be happy to use public transport or have your own vehicle.

**What we offer in return**

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

**Job Types**: Full-time, Permanent

Pay: £26,649.00-£30,396.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- How many years experience do you have of working within the social/private housing sector?
- Have you managed tenants and tenancy agreements?
- Do you have an understanding of dealing with tenants with high needs?
- Do you have an understanding of the housing and benefits systems?
- What interests you about this role?

Work Location: In person

Application deadline: 24/02/2025