Customer Service Advisor
1 week ago
An exciting opportunity has emerged for a Customer Service Advisor to join one of the UK’s most established and fastest growing ecommerce eyewear companies based in North London.
As a Customer Service Advisor, you will be the key point of contact dealing with a range of enquiries, committed to driving the company values and delivering impeccable service to our customers. Using proactive approach when dealing with enquiries to respond and/or resolve within a timely manner. We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
This is a shift-based role; hours from 8am - 9pm, Monday - Friday. 9:00 am to 5:30 pm Saturday and Sunday.
**Key duties & responsibilities include**:
- Processing sales over the phone and opting in services for automatic reorders
- Dealing with customer returns - filing for refunds or exchanges
- Managing faulty items
- Providing customer invoices
- Liaising with other departments to provide the best customer service
- General administrative tasks
- Pro-actively providing outstanding customer service
**Requirements**:
- Relevant experience in a customer service/admin role
- Computer literate
- Experience in marketing/sales preferred but not required
- Excellent communication skills both written and verbal
- Great attitude towards problem solving
- Good attention to detail
- Excellent telephone manner
**The Company & Team**:
We believe in creating a fun, respectful and inclusive workplace. A hardworking and fun bunch who don't take ourselves too seriously and get the job done. Meet the Feel-Good team and learn more about what we do and how things work behind the scenes. If you think you’ve got the right skills and attitude to fit in with our team then we want you to join us
**We offer multiple staff benefits, these include**:
- 28 days Holiday (Including Bank Holidays)
- Employer pension contribution
- Training and Development opportunities
- 2 Staff parties a year (Christmas + Summer Party)
- Team Lunches
- Be a part of a Fantastic Team
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £22,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London, HA9 0LQ: reliably commute or plan to relocate before starting work (required)
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