Head of Department

**We're on a mission to make: The most successful insurance disruptor people want to stay with for life**

Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize **Home**, **Pet**, and **Motor **insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over **1.5 million customers** and the title of the UK's No.1-rated home insurance provider for **9 years**.

Hear from our team about what it's like working at Policy Expert ✨

**The Role**

**Head of Department - Lead, Inspire, Transform**

**Location**: Milton Keynes

Are you a visionary leader ready to shape the future of customer service? Do you have the passion to inspire high-performing teams, the strategic acumen to drive innovation, and the empathy to create an inclusive and empowering environment? If so, we want you as our **Head of department**

At Policy Expert, we're on a mission to redefine excellence in customer service. You'll have the opportunity to lead a dynamic team of managers and senior leaders, implement transformative strategies, and champion a culture where people thrive and customers shine.

**Why Join Us?**
- **Make an Impact**: Drive meaningful change, elevate customer experiences, and shape the future of our operations.
- **Inspire & Empower**: Lead an engaged, talented team to reach new heights of professional growth and performance.
- **Collaborate & Innovate**: Partner across departments to design cutting-edge solutions that put customers at the heart of everything we do.
- **Champion Excellence**: Set the standard for operational brilliance, integrity, and compliance while delivering results that align with our bold vision.

**Your Role**

As the Head of department, you will:

- **Lead with Vision**: Define and execute a strategic road-map for exceptional customer service, leveraging data insights and industry trends.
- **Foster Empowerment**: Mentor, coach, and support team managers to exceed expectations and nurture a culture of growth.
- **Collaborate Effectively**: Work cross-functionally with key stakeholders to align initiatives and drive seamless communication.
- **Drive Innovation**: Spearhead projects and process improvements that enhance our customer journey and operational excellence.
- **Champion Culture**: Build an inclusive, high-performing environment where team members feel valued, engaged, and inspired.

**Who Are You?**

You are a dynamic leader with:

- **Experience**: Proven success in a senior operational or call center leadership role, managing large teams in fast-paced environments.
- **Strategic Acumen**: Expertise in data analysis, performance management, and KPI optimization to achieve business goals.
- **Inspiring Leadership**: A people-focused approach that motivates teams, fosters collaboration, and promotes professional growth.
- **Customer-First Mindset**: A passion for delivering exceptional experiences and a deep understanding of customer needs.
- **Innovation-Driven Perspective**: Familiarity with CRM platforms and digital transformation to enhance service delivery.

**What We Offer**
- **Competitive Salary**: Recognize your expertise and leadership.
- **Supportive Culture**: Join a company that values diversity, inclusion, and your well-being.
- **Growth Opportunities**: Thrive in a role where your ideas and leadership make a lasting impact.
- **Flexibility**: Enjoy a work environment that supports work-life balance.

**Take the Lead**
- Let's transform the future together._

**Take the Lead**
- Let's transform the future together._