Helpdesk Co-ordinator
7 days ago
**We are looking to recruit a Helpdesk Co-Ordinator required for Monday - Friday from 08:00am - 05:00pm.**
**Pay Rate: £22,000 - £26,000**
The initial principle duties will include:
- Logging of all reactive maintenance callouts.
- Allocation of the correct engineers and subcontractors, see that tasks are completed within specific timescales.
- Monitor incoming procurement requests and source efficiently.
- Creating and submitting quotations.
- Effectively invoicing all works completed.
- Ensure engineers complete time sheets and job cost responses.
- Partnering with fellow colleagues - contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
- Develop positive working rapport with internal and external labour.
- Build a positive relationship with suppliers.
- Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
- Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
- Produce reports from our internal CAFM system and client portals.
- Monitor client portals and ensure High KPI performance.
Benefits
- Access to Perkbox, which is an online platform designed to help our colleagues feel happy and do more of what you love with access to loads of perks and discounts.
Training
- Access to Premier Academy, which is our bespoke online training platform to ensure our staff get the best start to their employment with Premier.
Are you Passionate about making a difference to where you work? If so this job may be for you.
We rely on our Premier People to deliver the best possible service to our customers. Each and every team member at Premier Support Services has the ability to make a difference and their contribution are valued and recognised. If this sounds appealing to you, please get in touch
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
**Experience**:
- Maintenance: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: One location
Reference ID: JB
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