Business Support Officer

Blossom Care Group

We provide support and care service too children, young people, and their families. We have a number of residential locations in the Derbyshire/ Staffordshire and West Midlands areas.

Our primary focus is to support our children and young people, to give them the best start in life possible, that will carry through the whole of their life.

The Team

We are committed to providing the highest level of care and believe that the team is the core to achieving this. We provide regular training, appraisals and supervision. Time and commitment are given to the development and progression of every individual working as part of the Blossom Care team.

We are opening new homes and genuine internal progression opportunities are available, for all staff to develop their careers in the care sector. We ensure that the team feels valued and individuals are rewarded and recognised for their hard work and dedication to the children and young people in our care, this is done through incentives such as pay increments, celebrations of significant events such as birthdays and team building activities.

Training

We will provide all relevant training, including formal qualifications where appropriate

Safeguarding Statement

Blossom Care Group is committed to the health, safety, welfare, wellbeing and development of the young people and children it has a duty of care too.

To support and assure the smooth running and co-ordination of Blossom Care Group’s support functions, in conjunction with current legislation, regulations, standards and the company's policies and procedures.

To be successful in this role you must have a clear understanding of your employer's business objectives and be able to devise and implement policies which select, develop, and retain the right staff to meet these objectives.

You will not only deal with staff welfare and administration-centred activities, but also strategy and planning.

Business Support Officer is expected to add value to the organisation they support. The exact nature of the work varies according to the organisation, but is likely to include providing support functions to both the Care homes and Recruitment Business of Blossom Care Group.

Working hours: 6 hours per day over 3 or 4 days per week. (3 days will be 18 hours, 4 days will be 24 hours)

Main duties and responsibilities within the role are as follows:

- Primarily to support the HR Manager in delivering support functions across the group and take appropriate direction from immediate line manager
- Working closely with all departments in a supporting role, assisting line managers providing advice and guidance on company policies and procedures.
- To support the business with HR matters and its 3rd party recruitment business.
- Promoting equality and diversity as all Blossom Care Group’s values.
- Liaising with a range of people involved in policy areas, such as staff performance and health and safety.
- Developing and implementing policies and regular reviews of polices, at least once annually.
- Issuing all relevant documentation for new starters and collating the same documents to form their HR file.
- Actioning all relevant checks for new starters (i.e. DBS, Employment references)
- Supporting payroll functions and maintaining accurate employee records
- Planning and occasionally delivering training, including new staff inductions.
- Ensure compliance with all current statutory and company duties, procedures, guidelines and other instructions.
- Liaise with relevant Managers on staff welfare, wellbeing, appraisal, development, training and supervision.
- To participate in identified training and regular supervision.
- To keep update with changes to employment legislation and advise management of the same.
- To maintain a safe environment, complying with Health and Safety and other legal requirements.
- The work is office-based but may involve travel to other homes for auditing purposes.
- Handle sensitive information with discretion and integrity.
- To take minutes of meetings (ie management meetings, disciplinaries & grievance hearings)
- Answering the phone and signposting the same call to appropriate colleague or take detailed message
- Work independently and resourcefully under own motivation.
- Be a team member that integrates in to Blossom Care Group and makes decisions based upon the greater good of the business.
- Be calm and organised, able to deal with challenging situations.
- Deliver outcomes in a fast-paced environment.
- Efficient administrative skills with the ability to use MS Office.
- Support the office environment completing administration tasks delegated to you by your line manager.

This Job Description is provided to assist the BSO to know what his/ her main duties are. The nature of the Business Support Officer is a varied one and no written Job Description can cover all eventualities and therefore, the Description may be amended from time to time without change to the level