Customer Services Representative

3 days ago


Antrim, United Kingdom W&G Baird Full time

**Overview**

**Responsibilities**
- Build, develop and maintain direct communication with an appointed customer base both in conjunction and independent of the sales team.
- Work cross functionally with all business departments to deliver excellent customer service.
- Process customer orders and ensure that all requirements are met in a timely and effective manner.
- Provide feedback to internal and external stakeholders.
- Commit to accurate invoicing across all jobs and work with price matrixes and schedules.
- Routinely work with suppliers to fulfil customer requirements.
- Prepare quotation and pricing for customers.
- Build a product / service knowledge on business offerings and match customer needs with business wants.
- Work in conjunction with the contracts manager to help prepare tender bids.
- Any other reasonable requests made by manager.
- Comply with all company policies and procedures including those relating to Health and Safety and Wellbeing.
- Promote equality and diversity across all areas through clear leadership, effective policy implementation and demonstrate appropriate behaviours in line with company values.
- Carry out any other relevant duties which may be assigned.

**Essential Requirements**
- Grade C or above - GCSE Mathematics & English or equivalent.
- Ability to prioritise and schedule workload.
- A Team Player
- Ability to think for themselves and make decisions.
- Hold a clean current UK driving licence.
- A desire to learn.
- Enthusiastic.

**Desirable Requirements**
- Experience in a customer service role.
- Experience within the print industry (although full training provided).
- Project management experience.

Join us in delivering exceptional service that makes a difference

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 28/02/2025
Reference ID: WGB/CSR/022025/001/HR



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