Customer Services Representative

1 day ago


Antrim, United Kingdom W&G Baird Full time

**Job Overview**

**Duties**
- Build, develop and maintain direct communication with an appointed customer base both in conjunction and independent of the sales team.
- Work cross functionally with all business departments to deliver excellent customer service.
- Comply with all company policies and procedures including those relating to Health and Safety and Wellbeing.
- Promote equality and diversity across all areas through effective policy implementation and demonstrate appropriate behaviours in line with company values.
- Process customer orders and ensure that all requirements are met in a timely and effective manner.
- Pro-actively manage customer orders through MIS and ensure that all requirements are met in a timely and effective manner.
- Provide feedback to internal and external stakeholders.
- Commit to accurate invoicing across all jobs and work with price matrixes and schedules.
- Routinely work with suppliers to fulfil customer requirements.
- Prepare quotation and pricing for customers.
- Build a product / service knowledge on business offerings and match customer needs with business wants.
- Work in conjunction with the contracts manager to help prepare tender bids.

**Experience**
- Proficiency in English is essential.
- At least one years' previous experience in a customer service role.
- Strong analytical skills to assess situations and provide appropriate solutions.
- Computer literacy - Microsoft Office.
- Familiarity with data entry processes and customer relationship management (CRM) systems is beneficial.
- Excellent interpersonal skills with the ability to communicate effectively across various channels.
- A positive attitude towards teamwork and collaboration in a fast-paced environment.
- Experience within the print industry is desirable, but not essential.
- Project Management experience is desirable, but not essential.

Join us as we strive to deliver exceptional service while making a meaningful impact on our customers' experiences

**Job Types**: Full-time, Permanent

Pay: From £26,500.00 per year

**Benefits**:

- Free parking
- On-site parking

Ability to commute/relocate:

- Antrim, BT41 2DU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

Application deadline: 15/08/2025
Reference ID: WGB/CSR/08-2025/001/HR
Expected start date: 25/08/2025



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