Quality Controller

**Job Description**: Quality Controller. Location: Rugby Contract: Permanent Shift/Hours: Monday - Friday 09:00-17:30 (40 hours per week) **Salary**: £25,000 per annum Responsible for: Inbound Quality and Conformance Description: Bring your career and talent to our client where you can have a greater impact but be inspired by their mission and excited about your job and future. Our client is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally. As a Quality Controller you will be: " Working within the Distribution Centre to identify real time non-conformances. " Responsible for managing all supplier compliance for deliveries into the NDC. " Collating and analysing systemic data to identify trends/non-conformance. " Use root cause analysis to understand true defect origins. " Continuous Improvement - Identify efficiency improvements, build proposal, and deliver with agreed outcome. " Building relations with internal/external stakeholder. " Co-ordinate meetings to review analysis, ensuring all key internal/external stakeholders are included and meetings are conducted in a timely fashion. " Facilitate meetings to ensure the best outcome and set realistic timeframes for delivery on expectations. " Hold all stakeholders (internal/external) to account should they fail to meet deadlines/actions. " Establish monthly reporting suite for Top 10 Disti's/Partners and share with the supplier management team. " Collate data for QBR, supply chain, SLT meetings when required. " Ensure Go Ramp (Delivery Scheduling Platform) is utilised by all suppliers, utilised correctly by the Warehouse Receiving team and report accordingly and aligned to Warehouse KPIs. " Follow Company processes and procedures to ensure that a high level of quality and accuracy is always maintained. " Maintain a comprehensive filing system of all CDW Supplier performance documentation to ensure that all records are easily accessible. " Flexibility maybe required on Working hours, in some instances at short notice. " Good housekeeping is essential, and you will be required to keep the working areas of the business safe and clear of any item/object that hinders a safe working environment. " To be continuously aware of company Health & Safety Policies, including environmental, and always adhere to them. As a Quality Controller it is required that you have: " Strong Microsoft Office skills, preferably including Excel, Outlook. " Strong communication skills, both verbal and written. " Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvement areas. " Business management skills with a total commitment to the highest levels of customer service by helping managing performance KPIs, reducing waste and delivering measurable targets within the warehouse function. " Must possess a proactive approach to problem solving at root cause, with a can-do attitude. " Multi-functional team player experienced in all aspects of general warehousing. " Experience in investigation, remediation of issues and the failure of processes, the priority being the customer experience. " Supplier and sales facing with the ability to communicate effectively and appropriately. " Ability to hold key stakeholders/suppliers to account. " Ability to ensure that the Health, Safety and Housekeeping standards are always kept to the highest possible level. As a Quality Controller it is important that you personally have: " Good organisational skills. " Positive 'can do' attitude. " Professionalism. " Honest and hardworking. " Self-Motivated and proactive. " Ability to motivate others. " Ability to listen to ideas. " Attention to detail. " Proven record of responsibility and a positive work ethic. " Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly. " Ability to work to challenging deadlines with a positive approach. " Fully supporting and selling ideas to co-workers. " Identifying issues and working with co-workers to overcome them. " Ability to multitask and demonstrate efficient time and resource management. " Have a desire for continuous development and self-improvement as well as the team and Department. " A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner. " Capable of working cohesively within a team.