Managed Services Transitions Consultant

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers’ people-related challenges now and in the future.

We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland.

Our 4-core values Sustainability, Trust, Collaboration and Innovation have been the drive to MHR’s success. This starts internally within our business by putting our colleagues and customers at the forefront of everything we do.

**Be part of our mission, join MHR and help shape the world of work.**

**About the role**:
The customer onboarding consultant helps our customers transition into our Managed Service department. The customer onboarding consultant will set up customers for immediate success by aiding the implementation process for new & existing customers. As acustomer onboarding consultant, you will educate our customers on best practices and ensure the smooth adoption of our products and services. Delivering an outstanding customer experience is at the heart of MHR and this is the first step in the process.

**Key Responsibilities**
- To assist new and existing customers with their transition into the Managed Service Centre.
- To implement iTrent / People First alongside automated solutions to optimise the customer’s payroll process.
- Communicate setup requirements and expectations with customers and key stakeholders.
- Educate customers on the product capabilities and best practices.
- Ensure customers receive superior service.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Highlights programming errors back to the project team for review and rework.
- Communicate progress, issues, and risks to the appropriate stakeholders.
- Invite customer feedback for continuous improvement of the onboarding process.
- Listen carefully to information provided by customers and ask clarifying questions to ensure a successful transition.
- Own and manage customer relationships from the initial engagement call through to the successful transition into the Managed Service Centre.
- Proactively keep up to date with relevant legislation and system development to improve the services we provide.
- To participate in improving and developing the team, by helping to create processes to use when onboarding customers.
- Successfully transfer your customer to the Managed Service Centre after onboarding.

**Key Skills**
- HR knowledge/Payroll Knowledge
- CIPP (Desirable)
- iTrent knowledge
- Consultancy Skills
- Data Analysis
- Excellent communication
- Ownership and initiative
- Problem solving
- Relationship management
- Stakeholder management

**What you’ll get in return**:
With a great working environment and amazing colleagues, we’ll support you professionally and personally through our learning and wellbeing programmes. In addition, we offer:

- Competitive salaries
- Option to buy additional holiday days
- Voluntary benefits scheme, ranging from private medical insurance to dental schemes
- Access to over 60 internal training courses, plus the ability to study for professional qualifications
- Coaching and mentoring programmes
- Discounted gym memberships
- Access to a GP 24/7, via SmartHealth
- Discounts and cash back on leisure, travel, technology, fashion and food
- Employee recognition programme
- Social events, including running clubs, 5-a-side football teams and more
- Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day
- each day