Managed Services Project Co-ordinator

1 week ago

Ruddington, United Kingdom MHR Full time

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers’ people-related challenges now and in the future.

We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland.

Our 4-core values Sustainability, Trust, Collaboration and Innovation have been the drive to MHR’s success. This starts internally within our business by putting our colleagues and customers at the forefront of everything we do.

Be part of our mission, join MHR and help shape the world of work.

**What You’ll Be Doing**

Provide high quality, professional project coordination services to customers and prospects.
- Onboard new Managed Service customers, ensuring projects for new MS customers stay on track
- Manage aspects of projects including planning, monitoring, control, reporting and communication to achieve successful implementations, delivered to the required quality, time and budget
- Assume control of the customer project team and allocate tasks to team members
- Ensure all customer assigned work packages are completed on time; ready for MHR consultancy to attend site
- Manage RAID log on behalf of the customer, highlighting Risks and Issues to the Project Sponsor
- Manage and direct internal customer project team meetings, providing honest and candid feedback to all team members
- Supporting the Project Manager on large MS projects
- Ensure customer processes and system set up are fit for purpose
- Manage all onboarding consultancy activities are complete during the project, supporting in stage gates and monitoring progress of all MS projects
- Assist with ITT responses, estimates, project plans and other pre-sales activities.
- Salesforce management/ documentation management
- Ensure consultancy Activity Reports are distributed to relevant members of the customer internal project team
- Ensure that all project deliverables, timescales, and commercials are clearly defined and understood before accepting a project during the sales handover process and during internal handovers
- Continually identify and drive additional commercial opportunities.

**Key Skills**
- PMO / Project Management experience
- Process Improvement experience
- Resource Management experience
- Ability to communicate effectively at all levels of stakeholder
- Well organised and methodical with high attention to detail
- Excellent analytical and problem-solving skills
- Strong commercial awareness
- Microsoft Excel

**What You’ll Get In Return**

With a great working environment and amazing colleagues, we’ll support you professionally and personally through our learning and wellbeing programmes. In addition, we offer:

- Competitive salaries
- Option to buy additional holiday days
- Voluntary benefits scheme, ranging from private medical insurance to dental schemes
- Access to over 60 internal training courses, plus the ability to study for professional qualifications
- Coaching and mentoring programmes
- Discounted gym memberships
- Access to a GP 24/7, via SmartHealth
- Discounts and cash back on leisure, travel, technology, fashion and food
- Employee recognition programme
- Social events, including running clubs, 5-a-side football teams and more
- Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day

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