Subsidence Claims Handler

2 days ago


Leeds, United Kingdom IPS Group Full time

A highly reputable and distinguished Claims Management Organisation are looking for a Claims Handler to join their growing and expanding Subsidence Team. This is a Fantastic Opportunity for someone who is a career driven individual who wants to develop andenhance their Insurance knowledge as a Claims Handler.

Our Client is looking for an experienced, well-organized Subsidence or Property Claims Handler to join their claims management team, based in the Leeds office. You will work closely with the Subsidence Engineers and Technical Claims Managers enabling youto deliver first-class customer service to clients.

Key duties/tasks include:

- Deliver excellent customer service through positive and proactive claims management of own claims portfolio.
- Strive towards reducing claim cycle times through effective end to end claims management.
- Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
- Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
- Ensure work is kept up to date and KPI's / SLA's adhered too.
- Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
- Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

To be considered, you will need to have experience with either Subsidence or Property Claims and have vast knowledge of the Insurance Industry. It would also be beneficial to be working towards or (ideally) having attained Cert CII qualification. You willneed to have good verbal and written communication skills with excellent attention to detail and accuracy.

This role will be office based in Leeds.


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