Customer Account Executive

37.5 hours per week rotational shifts between 8.00am -10.00pm - 7 day per week operation

This is an opportunity for a Customer Account Executive career with Creditfix - the UK’s largest personal insolvency firm.

Creditfix, the leading organisation is renowned for its empathetic and customer-focused approach.

Creditfix helps people out of debt more successfully than any other company in the Personal Insolvency Industry.

Are you an enthusiastic individual who enjoys working in a fast paced and vibrant environment?

As we continue to grow we are expanding and investing in our Customer-Focused teams to help develop new business from warm leads. This role involves managing a customer development pipeline, assessing customer needs, identifying, communicating, and providing a range of financial solutions to suit individual customers circumstances whilst adhering to business compliance regulations using best advice model.

**JOB OVERVIEW**

Creditfix Ltd is a dynamic, fast paced business who are always one step ahead in the Personal Insolvency Industry. As a Customer Account Executive**, **you will be responsible for the new enquiries of new customers from referral through to outcome. As part of a hard-working team, you will play a key role in being accountable for the management of all customers referred to you, providing them with the facts surrounding debt solutions available to them based on their individual needs, offering best advice regarding their financial difficulties, and ensuring they make an informed decision. You will be responsible for your individual conversion KPIs within your business unit. As we are a customer focused outcome business, customer satisfaction is at the heart of everything we do.

**KEY RESPONSIBILITIES**
- Demonstrate confidence, ambition, and thrive on being results driven, proactively managing new business performance and pipeline growth
- Ability to demonstrate customer empathy - acting as an advisor, not simply a salesperson
- Deliver a first-class, non-judgmental customer experience
- Offer skills as a trusted advisor - guiding the customer to the most suitable debt solutions for their circumstances
- Have the right mindset, drive, and enthusiasm to transform challenges into new customer opportunities
- Responsible for your individual and team KPIs, ensuring your portfolio of customers is well maintained and always updated

**ESSENTIAL SKILLS**:

- Proven new business and account management experience with a winning attitude
- Sound business acumen; strategic skills; common sense; along with strong negotiation skills
- Have a professional, influential, and dynamic personality
- Be competent in managing and converting a large customer pipeline
- Outstanding communication (written, oral and presentation)
- Adherence to regulatory frameworks and call quality expectations
- Passion for helping customers achieve outcomes suitable to their needs
- IT proficient (Word, Excel, CRM systems)

**ESSENTIAL EXPERIENCE**:

- Experience in telephony or direct customer facing role
- Proven track record in successful achievement of business KPI’s
- Positive, resilient, and motivated individual with a genuine desire to deliver in a fast
- paced environment

**DESIRABLE EXPERIENCE**:

- Financial services/debt management experience

**REQUIREMENTS**:

- Full flexibility to support a 7 day per week operating model

**Job Types**: Full-time, Permanent

**Salary**: £31,500.00-£45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person