Head of Digital and Service Delivery

Making it easier for our customers is our top priority. That's why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations.

We have over 45,000 standard parts and one of the world’s most extensive product offerings, all available for immediate dispatch and fast delivery.

Our Vision is to be “The world’s leading responsible hassle-free supplier of essential industrial components”

Essentra’s global technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed, technology and data driven business and recognise the key role outstanding technology professionals play in helping us achieve our goal.

**Job Requirements**

The Head of Digital and Service Delivery will work to ensure that commercial and operational teams clearly understand solutions that are being delivered and is able to communicate technical concepts to a non-technical audience. This is a role that will operate in a fast moving, dynamic environment working cross functionally to support the different business functions.

**Typical Accountabilities include**:

- Accountable for managing the transfer to operations process for the new CRM and ERP that is being deployed into the business (Microsoft Dynamics D365). Supporting the project in deployment and roll out whilst ensuring a suitable service organisation is in place to support the business users
- Plan and execute UAT, provide consultation to users, document issues and resolutions, lead cross-functional linked teams to address business or systems issues
- Collaborate with other IT teams and cross functional teams in resolving reported issues
- Describing the structure, characteristics, behaviour, and other aspects of software implementation and integrations to stakeholders and how they meet the requirements of the business.
- Providing specifications according to which the solution is defined, managed, and delivered
- Analysing the technology environment, enterprise specific and documenting requirements where required
Creating a solution prototype, conducting technology selection, and solution development control
- Supporting PM activities to ensure that resources, risk recognition, and planning stay aligned with the solution goals
- Partner with HR to ensure robust performance/talent management and succession planning processes are in place to support growth for both individuals and the business

**Required Qualifications and Experience**:

- Bachelor’s degree qualified (preferably Engineering or IT)
- Project Management (PMI Agile certified)
- Previous experience overseeing digital and service delivery in a multinational business
- Solid understanding of the information technology industry and how technology can drive productivity and performance improvement
- Track record of working with senior teams from all functions and departments
- Comfortable working with autonomy and in an environment with constant interruptions, with guidance in only the most complex situations.
- Experience of supporting IT services in line with ITIL frameworks and toolsets
- Experience with supporting/enhancing various ERP systems
- ERP implementation experience with integrations with legacy systems and 3rd party solutions
- Experience implementing middleware solutions using Microsoft Azure Integration Services
- Experience delivering e-commerce solutions using Cloud technologies and on-prem solutions
- Experience managing change to legacy architectures

**An attractive salary is on offer along with bonus, car allowance, medical cover, pension and further benefits.**

**Location is flexible globally - the position can be based at any Essentra Components location.**

At Essentra we are looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

Essentra Components is an established business with a focus on continuous improvement, sustainability and plans for further industry expansion, as such it is an exciting time to be joining the business.