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Customer Service Advisor

2 weeks ago

West Byfleet, United Kingdom Howells Solutions Full time

**Repairs Planner/Customer Service Advisor - Social Housing Repairs & Maintenance
Based in West Byfleet
£25,000 - £26,000 per annum**

Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you

Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Customer Service Advisors Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, permanentposition with alternating shifts and occasional saturday shifts.

**Planner / Scheduler Responsibilities**:

- Managing calls
- Managing operatives diaries
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPI's
- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to completion
- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external supply companies
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

**Applications