Customer Service Advisor

**Customer Service Advisor**

**Hybrid working - 1 day per week in the office in Worthing, 4 days remote.**

**£19,188 per year + commission and various company benefits**

**Full Time, Permanent**

**_Please be aware that whilst this role can be performed remotely from home, you will be expected to attend the Head Office in Worthing, West Sussex a minimum of one day per month._**

**_Are you looking for an exciting new challenge in a thriving industry? Then this role is for you_**

**Who are we?**

Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives.

We currently assess around 80,000 customers in over 2000 mobile clinics across the UK and the Republic of Ireland. Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.

We have also become involved, and are very proud to support, the governments Covid-19 Infection Survey.

**Please click the link below to view our introductory video**:
**What can we offer you?**
- £19,188 basic salary per annum,
- Hybrid working
- Additional annual leave
- Opportunities to progress within the company
- A range of flexible benefits including company pension, free life insurance
- 4 free health assessments a year for you, family, and friends

**The role**

The Customer Service Advisor will be accountable for delivering excellent customer service, to facilitate a smooth customer journey, dedicated to one key supplier. Providing one call resolution whenever possible, booking appointments, providing customer information, handling transactions, responding to all types of customer correspondence and contact including dealing with customer complaints, and selling additional tests where appropriate. The advisor will be knowledgeable, polite, and helpful during every interaction with the customer.

The Customer Service Advisor will also carry out a wide spectrum of administration and customer service duties to enable Bluecrest Health Screening to function efficiently and to provide excellent customer service to our customer base, on behalf of one of our main clients.

**Job Definition**
- To meet all required customer interaction SLA’s
- To be scheduling appointments at a set conversion target
- To make outbound calls to customers who have been mailed and not yet responded.
- To move between a variety of inbound and outbound and customer service calls
- To achieve a call quality score of 93% or greater
- To adhere to ISO 9001, and the customer service policies
- Using Word & Excel to write reports and create customer correspondence
- Deal with refunds, creditors, debtors, and finance
- To remove customers from the mailing list upon request, and follow the data information request process
- To provide general office administration and support including post, filing, photocopying, and producing letters as required
- Weekend work may be required based on the business needs

**_The above is not an exhaustive list of duties and responsibilities, and the post holder is _**_expected to undertake other duties appropriate to the role as may be reasonably required._**

**Core Competencies & Experience**

**Customer Service**
- Excellent listener
- Ability to empathise towards our customers
- Ability to build a rapport with customers
- Must have a professional telephone manner

**Sales**
- Excellent sales/persuasion and negotiation skills
- Experience in objection handling
- Excellent product/ business knowledge
- Admin Accuracy
- Proficient in use of Microsoft Office tools
- Strong organisational and prioritisation skills
- Input accuracy
- Data protection
- Excellent oral and written communication skills

**Engagement**
- Work well in team environment
- Personal integrity and pride in work
- Ability to work to tight deadlines
- Ability to remain self-motivated during remote working
- Business enthusiasm/ general interest in health & wellbeing
- Flexibility

**Remote working**
- Experience working remotely
- Access to WIFI with moderate internet connection
- Suitable quiet workspace (we provide all equipment required)
- Good communication
- We kindly ask recruitment agencies to refrain from making contact with us._
- Any personal information you share with us will be treated in line with our company Privacy Policy._
- Bluecrest Wellness is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age._

**Salary**: £19,188.00 per year

**Benefits**:

- Life insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- West Sussex: reliably commute or plan to relocate before start