Podiatry Booking Office Administrator

1 week ago

Chard, United Kingdom Somerset NHS Foundation Trust Full time

**The closing date is 6th May 2025**

**Job summary**:
We are seeking a highly motivated and committed administrator to join our booking office for Podiatry at Chard Community Hospital and Bartec in Yeovil.

This is a busy role with a high volume of calls and busy reception and would suit a customer care driven individual who is able to use their initiative and can cope with the demands of the service and work effectively as team member.

As a team we are proud of our efficiency and high levels of patient care, we provide all new team members with a supportive and friendly working environment to develop and grow knowledge and skills.

**Main duties, tasks & skills required**:
As a Booking Office Administrator, you'll become an integral member of the Podiatry Team providing effective administrative support to the Service.

The role is busy and varied and we are looking for someone who will be able to work in a fast-paced environment with excellent communication skills.

The majority of the role is telephone based and the team are the 1st point of contact for patients accessing Podiatry, so you'll need to have excellent telephone skills as well as face to face communication skills and on occasion be able to deal with difficult conversations.

**About us**:
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**Job description**:
Please see attached Job Description & Person Specification for further details of duties and responsibilities.

**Person specification**:
**Qualifications**:
**Essential**:

- English Language GCSE/O Level 4 or above.
- ** Vocational**, NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
- ** Vocationa**l level 2 willing to complete level 3 within agree time scale.
- On-the-job training of administrative systems(RiO), admission, patient information systems, hospital departments, clerical / office procedures, data input procedures
- NVQ Customer service Level 2 or equivalent

**Experience**:
**Essential**:

- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training
- Knowledge word processing skills and working knowledge of Microsoft Word
- Experience of general clerical/administration duties
- Experience of databases and computer literacy
- Good organisational skills

**Disclosure and Barring Service Check**:
Michelle Marshall-James

07917474008

**Pay scheme**:
Agenda for Change

**Band**:
Band 3

**Salary**:

- £24071.00 to £25674.00 Yearly

**Contract**:
Permanent

**Working pattern**:
Part-Time, Full-Time, Flexible Working

**Reference number**:
184-OL-PU-2220

**Job locations**:
Bracken House
Crewkerne Road
Chard
Somerset
TA20 1YA
- Bartec
Lynx Trading Estate
Yeovil
Somerset
BA20 2SU

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