Aftersales Coordinator

**JOB TITLE**:Aftersales Coordinator

**LOCATION**:Chard, Somerset

**SALARY**:£22,000 PA

**HOURS**:Monday - Thursday 8am - 5pm (with 45-minute lunchbreak) and Friday 8am - 12.30pm (37.5 hours per week)

**BENEFITS**:27 days annual leave plus Bank Holidays, generous employer pension contribution, Cycle to Work scheme, training within role, early Friday finish, Life Assurance with 3 x salary to chosen beneficiary, Benefit Hub (access to discounts/ vouchers), plus a number of incentive schemes.

**THE COMPANY**:A global leader operating within the engineering industry that prides itself on quality, and delivering exceptional products and services to their clients.

**THE ROLE**:You will be the key point of contact for an allocated customer base, managing customer expectations, providing administrative support and dealing with customer enquiries from initial contact to customer delivery.

**KEY DUTIES**:

- Ensure all customer queries are addressed within agreed times.
- Receipt of all customer requests are processed in line with established procedures and processes.
- Manage the process of Customer Orders throughout the life cycle.
- Coordinate with multi departments involved to ensure agreed target dates are met and customer expectations are exceeded.
- General administration and office duties.
- Raising credit notes for customers
- Maintaining Customer Portals and Order book updates.
- Ensure the Project File and Plan are updated on a regular basis and all key stakeholders are kept informed of any changes
- Off site visits to customers as required.

**THE CANDIDATE**:

- Organised with good attention to detail
- The ability to juggle a busy workload whilst adhering to deadlines
- Excellent communication skills and the ability to communicate across multiple departments
- Fantastic IT skills
- Outstanding customer service skills

**Why make Office Angels your agency of choice?**
- CV advice and guidance.
- Thorough interview preparation advice and support.
- Support from a personable and dedicated team of experienced Consultants.
- We keep in touch Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.
- If we successfully find you your new role we will plant a tree in your name

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.