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Reception/admin Assistant
2 weeks ago
When appropriate, open and prepare the premises punctually and restore telephone services and computer. Handle general enquiries and procedures. Make new and follow up appointments for doctors, practice nurses and attached staff. Reception and routing of patients on arrival, ensuring appropriate forms are filled infor temporary residents, emergency or immediately necessary treatment and new registrations.
Answer telephone and deal with or redirect enquiries. Accept and pass on messages (accurately) for nurses, allied healthcare Record requests for home visits and contact duty doctor Aid disabled patients when necessary. Before leaving, set telephone transfer, set burglar alarm, lock up Assist with wholesale deliveries: This part of the role covers one afternoon per week at Tregony Surgery. This task includesaccuratelycounting stock, moving and organising the stock, following administrative and standardoperating procedures in the safe management of medication stock, completion ofspreadsheets to confirm delivery stock and ongoing movement of stock to themanagement team.
Deal with mail as per Practice procedure. Extract medical records or print computerised records when required Air and tidy waiting room and reception. SPECIAL REQUIREMENTS OF THE POST Understanding, acceptance and strict adherence to the need for absolute confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge and be able to respond effectively to patients enquiries and requests.
You should have good communication skills, an eye for detail and be able to work as part of a busy team. You should be methodical, organised and flexible in your approach to the work and the patients. You must be eligible to work in the UK and available to attend a face to face interview at the main surgery (TR2 5EE) The postholder must be willing to have a flexible approach to the hours worked, to help cover for holidays and sickness. This may require working from 7:30 am, or until 6.30 pm this is requested with consultation and as much notice as possible.
Some experience of a medical nature would be an advantage though is not essential as full in-house training is provided. Keyboard skills and experience of computers is essential. A willingness to learn and undertake training is most important.
