Medway Virtual School Business Support Officer

Are you ready to be a Champion for Children in Medway? If you are seeking repetition and predictable, this is NOT the role for you We are seeking team members to join us in our work, this will include our work to implement the responsibilities outlined in the Children's Wellbeing and Schools Bill

We are a lively team and the work is at a fast pace. We are looking for enthusiastic and committed person to join us in our work supporting children and young people known to Medway Virtual School (MVS). All of our work contributes to securing improved educational outcomes for these children and young people.

You will be the first point of contact for other professionals and, at times, carers. You will manage service inboxes which are public facing, providing first line information and guidance. You will track responses and provide direction for further support. You will need to be proficient in accurately and safely handling information from a range of sources.

The day may not always go to plan and you will always need to respond quickly and accurately however you will not be alone in your role. There are other team members in the same role so effective communication across the team is crucial so that work is not missed or duplicated.

There will always be ‘change ahead’ and in this you will be surrounded by creative and child centred colleagues. **Children Matter in Medway, and Medway’s Children Matter.**

**In return we will offer you**:

- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

The person specification of a job profile is split into three levels:
Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

**Our organisation**:
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

**Important Information-**

Applicants must be able to demonstrate all essential requirements as listed in the job profile

**Equal Opportunities Commitment Statement**

For further information please refer to the Medway information pack available as a download or to view online

We reserve the right to close this vacancy at any time prior to the closing date.

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.