Hotel Revenue and Reporting Executive

**Business Improvement Analyst (full time)**

**Reporting To**

**Commercial Manager B2B and Head of Business Performance Reporting**

**ROLE OVERVIEW**

To achieve revenue maximisation through supporting the commercial department with market intelligence, commercial analysis, decision support, pro-active and strategic pricing implementation, providing an accurate demand forecast addressing supply/demand imbalances through capacity, yield and inventory management. Assisting with the development of the entire revenue function with a dynamic approach to improving working practice and communication. You must be a team player with the ability to inspire and influence across all levels and be a pro-active self-starter with confidence and maturity.

**Key responsibilities include**:
**Revenue Analyst**
- Pricing, availability and market segment management to maximise revenue
- Effective use of forecasting tools for all areas of the business
- Primarily responsible for maintaining consistent and dynamic pricing and selling strategy across the PMS
- Assist CMHOBPR in the revenue decisions by highlighting opportunities and keeping informed of the results through detailed analysis
- To take ownership and be responsible for yield managing the systems effectively, analyse conversion and C&E booking lead times, analyse market and ensure to monitor competitor performance and market share through appropriate reports
- Check competitor strategy on a regular basis, reviewing their pricing and availability through rate shops
- Ensure that upselling and cross selling remain core strategies for maximising revenue
- Prepare and analyse monthly reports for the sales department
- Provide weekly dynamic forecast of expected results, variances and budget comparisons, and evolve structure of reports as and when needed
- Be intuitive, identifying trends that will impact future performance for Monthly Analysis & reporting of actual performance vs budget, forecast & competitor set
- Maintain accurate and ongoing records of controls applied to all systems
- Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting
- Create and maintain a 24-month rolling demand calendar
- Reduce the cost of distribution by finding new, less expensive means of delivering business and focus on the cost of contribution by minor rooms segmentation
- To liaise with Marketing and other relevant stakeholders to ensure all promotion and programmes are fully understood and right for the business
- Be fully aware of budgeted revenue targets for the year, forecasts, sales and marketing plan
- Assess and review booking behaviours and trends impacting the hotel business
- Provide monthly analysis gained from HotStats and distribute to management team
- To ensure Reservations, Groups and C&E sales Agents/Managers are fully aware of pricing policies and any promotions
- Confirms overbooking levels with CMHOBPR on a daily basis

**Business Improvement**
- Enhance the business upsell through driving revenue
- Lead on every market segment being the driving force and the foundation of data to influence this.
- Attend regular 10am meeting to deliver and promote revenue improvement
- Be fully aware of what business we have in house including corporate and leisure guests, this in turn will be used as the focus for revenue improvement for that day/week.
- Go through future business on the books so that we are upselling at every opportunity.
- Create initiatives and incentive to drive moral and performance in staff.
- Create Weekly, Monthly and Yearly summary of performance.

**Profitability**
- Create and lead on making the business more profitable through highlighting whether what we are selling has a healthy profit margin. This will be done through knowing the costs against the number of people to work out if what we are selling makes profit.
- Optimising revenue to ensure profitability also increase.
- Create an easy to use tool which will be updated regularly so that stakeholders can utilise when pricing selling goods and packages.

**The person**:
**Key competencies**

Personal behaviour
- Inspirational and dynamic team player
- Self-motivator and starter
- Ambitious
- Results driven
- Focussed & Hands on
- Process driven

Inter personal/Relationship behaviour
- Relationship builder with key stake holders
- Excellent communicator
- Motivate and inspire team members through showing competence in role
- Can articulate work outputs
- Establish a result driven culture within the team and wider business

**Salary**: £27,000.00-£29,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Business Improvement Analyst