Night Porter

**Whittlebury Park is looking for “Night Porter” to join its small existing team.**
- **Full training can be provided.** *
- **Salary**: £21,060.00 per year/ £9.00 per hour **After successful probation your salary will be £22,510.80/ £9.62 per hour based on 45 hours per week, full time permanent contract**
**About us**

A great opportunity exists to work for a family-owned, independent business where our people are the foundations of our success. We are proud that many members of the team who joined us when we first opened our doors to the public are still with us today.

As a business we believe that we can always improve and grow our offering to guests. We understand that to achieve this we need a great team who share our beliefs and passion. The success of the business requires our team to be motivated to make a difference and deliver a warm and welcoming environment to our guests. This expectation of growth and environment starts with us offering our team exactly this; we will always encourage and support you to improve and grow, we have a commitment to make our workplace an environment where each one of us feel like a valued member of the team.

Each and every job here at Whittlebury Park is essential to the enjoyment of life.

Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone’s day.

Our multi-property estate and customer base is diverse and growing

If you’ve got what it takes to be a vital part of a busy, professional and high-performing team, then we would love to hear from you.

Being a part of the reception team is great for people who enjoy a varied and flexible lifestyle, with the ability to work different days and times. Every day is different, with varying events and guests staying with us.

**MAIN OBJECTIVES & JOB ROLE**:
Support and safety of all guests between 11pm and 730am in all capacities

**MAIN AREA OF RESPONSIBILITY**:

- To be conversant with all Front Office Systems
- To ensure a high standard of hospitality and service is offered
- To ensure security control checks are carried out and any incidents reported to the Night Manager
- To ensure all boilers/heating is working and record temperatures and report any issues to night manager
- To deal with customers queries efficiently and in a professional manner
- To ensure all guests’ newspapers are ordered, delivered and charged to their bill
- To ensure all early morning calls are entered onto the Visual One system
- All early checkouts to be handled efficiently
- To ensure correct cash handling procedures are carried out, and that all transactions are put through Check-out and that any irregularities are investigated and put right before end of shift
- To effectively resolve and report any customer complaints in line with the hotel policy, any serious issues to be reported to the Night Manager
- To report all Maintenance issues as and when they arise
- To report all Health and Safety issues as and when they arise
- To inform night duty manager of all relevant issues to be put on the night moc report
- To adhere to the Hotel & Departmental SOPs
- To attend all training as and when required
- To be fully conversant with and adhere to Hotel Fire Procedures, Health & Safety Policy, Licensing Laws and all other legal requirements in your role
- To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standards of service in this hotel
- To prepare, deliver and charge all food and beverage orders
- To ensure a good working relationship with colleagues
- To ensure cleanliness of ground floor public areas
- To ensure all windows and doors are locked

**Benefits**:
This role is known internally as an S2 role, and Some of the benefits associated with this role are:

- Free Golf & Leisure membership - Cashback on essential health care - Employee awards - enhanced Pension Contributions - 4x Salary death in service policy (Full time staff only) - Staff Canteen with free staff meals (currently paused whilst COVID-19 restrictions are in place). Add more if role is above S2

Discounts on: Food & Beverage, Hair Cuts, Spa products, hotel stays, Virgin experience days, New Cars

**Job Types**: Full-time, Permanent

**Salary**: £21,060.00-£22,510.80 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- On-site parking
Schedule:

- 8 hour shift
Work remotely:

- No