Credit Controller

Job Description

Credit Controller

We are recruiting a Credit Controller to join our global Billing & Collections team in Sheffield on a full-time permanent basis. This is a great opportunity to join a global finance team.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
This role is responsible for the collection of outstanding amounts in line with agreed credit terms, submission of client statements and consolidated billing schedules for key clients and working with all interested parties to deliver on target collection performance for the UK practice. The role is responsible for collections for EMEA region in addition to Global Clients as directed.

Other key responsibilities will include:

- Ensure prompt payment of customer invoices within agreed credit terms.
- Resolve collections issues with clients, establishing good relations with client AP departments and relevant contacts.
- Coordinate and monitor distribution of monthly client reminder statements and subsequent collections correspondence.
- Direct and resolve client and general invoice queries that arise.
- Responsibility for management of global key clients (blue chip) including monthly billing, management of billing process, liaising with client service team, resolving queries to ensure cash collections globally.
- Update Finance Management Team weekly regarding collection efforts
- Escalate collection issues to managers/partners in a timely manner
- Support the Client Service Managers (CSM) with collection recommendations
- Prepare debtors reporting and analysis, to present to Partners, Finance Managers and CSM’s on a monthly basis.
- Review new clients/updated engagements for financial stability and appropriate collection terms.
- Prepare anticipated payment schedule and report against budget/target for each practice/client
- Arrange special payment terms as approved by Practice Leaders with clients as directed and permitted under firm collections guidelines.
- Make recommendations regarding the write-off of old uncollectable balances or immaterial balances outstanding.
- Make recommendations to Finance Management for the referral of outstanding balances to Collections Agents.

About you:
You will have solid experience in credit control, preferably within the service industry but definitely with demonstrable exposure to ‘Blue Chip’ clients. Ideally you will have experience dealing in a multi-currency environment with exposure to internationally based clients.

Also required:

- Ability to multi-task and meet deadlines
- Strong computer skills including Excel and Word
- Ability to demonstrate self-motivation and ownership of assigned work
- Ability to seek assistance to resolve problems when necessary
- Ability to communicate diverse information to resolve client’s issues
- Strong written and verbal communication skills
- Elite 3E experience a plus

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 350 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social a