Duty Support Officer

9 hours ago

Leeds, United Kingdom Leeds Bradford Airport Full time

**Role Title: Duty Support Officer**

**Responsible to: Calum Burrows, Senior Airport Duty Manager**

To support the Customer Experience team, we are looking to recruit a Duty Support Officer to join Leeds Bradford Airport, to assist in providing addition support to the terminal operation.

The main role of the Duty Support Officer (DSO) will be to support the Airport Duty Manager (ADM) with the operational needs of LBA. The DSO on shift will be the main contact for all day to day operational needs, escalating major findings to the ADM.

As the DSO role will mainly consist of being in and around the terminal, it is imperative that the DSO prioritises the customer journey through LBA. The DSO will be the ‘eyes & ears’ of the terminal, ensuring the customer experience is maintained at a high standard and improvements made where necessary. The business has a high drive on customer experience and the face to face communication with passengers will be led and delivered by the DSO Team, ensuring that members of the team are based at key areas within the terminal delivering high customer service to all passengers.

Throughout a day’s operation the DSO will be based in the terminal operation, conducting regular checks on all areas of the terminal. Whilst the priority of the role will be the face to face communication with passengers, the appearance of the terminal is also a high priority of the business, ensuring all passengers experience the best journey through LBA as possible. The DSO Team will be responsible for ensuing all areas of the terminal remain fully operational, ensuring the safety, security and experience for all passengers remain at a high standard.

**Main Responsibilities**
- Stand/Gate changes belt allocations for the day, checking at regular intervals throughout the day to ensure that any changes to the schedule do not impact operations - liaising with AOU if any issues are encountered.
- Responsible for overseeing outbound operation, ensuring Swissport/ Jet2 are complying with LBA gate/lane procedures.
- Liaising with Swissport Supervisors & Jet2 Supervisors for all gate changes.
- Responsible for overseeing inbound operation, ensuring Swissport/ Jet2 are complying with LBA arrivals procedures.
- Liaising with Swissport Supervisors & Jet2 Supervisors for all belt allocations.
- Management of landside Security queue in peak times.
- Manage baggage belt performance in Check-in Hall A / B, escalating any issues to ADM.
- Provide passenger wayfinding/ queue management & customer service support for any queues encountered.
- Responsible for conducting all terminal audits, logging any issues on Centrik.
- Responsible for conducting weekly terminal fire audit, logging any issues on Centrik.
- Continuous terminal audits, ensuring all areas of the business are operational
- Terminal Ops, Commercial offering & performance, Cleaning standards and Maintenance of the building.
- Responsible for logging and managing lost property.

**Person Specification**
- Fluent English language capability, both written and spoken is essential.
- Excellent customer service skills.
- Confident and diligent approach to customer service.
- Exceptional personal drive and motivation.
- Attention to detail and the ability to work in a busy environment.
- Smart appearance.
- Good timekeeping and punctuality.
- Excellent communication with Customers, Airlines, Handling Agents and business partners.
- Effective problem solver, relating to customers.
- Strong team player.

  • Duty Support Officer

    2 weeks ago

    Leeds, United Kingdom Leeds Bradford Airport Full time

    **Duty Support Officer**: Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers. We...

  • Duty Office Duty Manager

    1 week ago

    Leeds, United Kingdom Jet2.com and Jet2holidays Full time

    Permanent Rostered Salary Competitive Country U.K What you will be doing... Jet2holidays Duty Office Duty Manager, based at Holiday House in Leeds City Centre. Reporting to the Jet2holidays Operational Control Centre Manager, our Duty Office Duty Manager will Take Responsibility for supporting the 24-hour Jet2holidays real time operation, proactively...

  • Technical Support Officer

    2 weeks ago

    Leeds, United Kingdom Leeds Safe Roads Partnership Full time

    Technical Support Officer (Administrative Duties) Job title: Technical Support Officer (Administrative) Contract: Permanent Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. As a Technical Support Officer, you’ll...

  • Technical Support Officer

    2 weeks ago

    Leeds, United Kingdom Leeds City Council Full time

    Technical Support Officer (Administrative Duties) Job title: Technical Support Officer (Administrative)Contract: PermanentHours: 37 per weekSalary: C1 £28,598 – £31,022 per annum Job Purpose Provide operational support to the Damp and Mould/Disrepair Team, liaising between customers, service providers and internal teams. Act as the frontline interface to...

  • Duty Solicitor – Leeds Office

    2 days ago

    Leeds, United Kingdom GT Stewart Solicitors & Advocates Full time

    GT Stewart is a renowned multi-service law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties, and human rights. We are a Legal 500 and Chambers UK recommended firm, and we are currently recruiting Duty Solicitors to join our Crime Team in our Leeds Office. This is a full-time position within...

  • Office Support

    6 days ago

    Leeds, United Kingdom Pertemps Leeds Commercial Full time

    **Office Support** £10.44 per hour Location: LS1 - **Do you have experience working within a busy office?**: - **Are you enthusiastic and looking for a new opportunity?** If you have answered yes we want to hear from you! **Main duties**: - Printing, scanning, filing and organising - General administrative tasks - Processing main in date order -...

  • Technical Officer

    1 week ago

    Leeds, United Kingdom Leeds City Council Full time

    **Leeds City Council** **Directorate**:Communities, Housing and Environment **Service Area**:Property and Contracts **Job Title**:Technical Officer **Grade**:SO2 **Conditions Of service**:NJC Conditions apply **Responsible To**:PO2 Team Leader in Relevant Service (Major Projects, Elemental Works, Responsive & Planned, Voids, Adaptation, Stock...

  • Disco Support Volunteer

    1 week ago

    Leeds, United Kingdom Creative Support Full time

    Disco Support Volunteer Location: Leeds, West Yorkshire Employment type: Voluntary Basis, Part-Time We are looking for volunteers to help us run our monthly disco in Leeds. Volunteering with Creative Support is a great way to enrich the lives of people with support needs while helping our staff deliver person‑centred services. The Creative Support disco...

  • Duty Solicitor – Leeds Office

    2 days ago

    Leeds, United Kingdom GT Stewart Solicitors & Advocates Full time

    GT Stewart is a renowned multi-service law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties, and human rights. We are a Legal 500 and Chambers UK recommended firm, and we are currently recruiting Duty Solicitors to join our Crime Team in our Leeds Office.This is a full-time position within...

  • Support Officer

    2 days ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Salary£26,403 - £28,142Contractual hours37BasisFull TimeJob category/typeLeeds City CouncilDate posted05/11/2025Job referenceREQ004062Job title: Retirement LIFE Support OfficerSalary: B3 £26,403 - £28,142Hours: 37 hoursContract: 4 Full Time positionsLocation: Citywide Service - successful applicants will be allocated to 1 of 7 geographical teams, based...