Duty Office Duty Manager

1 week ago

Leeds, United Kingdom Jet2.com and Jet2holidays Full time

Permanent

Rostered

Salary

Competitive

Country

U.K

What you will be doing...

Jet2holidays Duty Office Duty Manager, based at Holiday House in Leeds City Centre.

Reporting to the Jet2holidays Operational Control Centre Manager, our Duty Office Duty Manager will Take Responsibility for supporting the 24-hour Jet2holidays real time operation, proactively managing the day-to-day operation, and ensuring incidents are appropriately dealt with. You will work closely with a wide range of operational teams to ensure our operation and service delivery are supported.

What will you do in the role?

Our Duty Office Duty Manager will work closely with several internal stakeholders to anticipate and accurately plan any operational disruption. Other key responsibilities will include:
- Lead the escalation process within the Overseas Operations Team and ensure that all Overseas Operations and Company policies and procedures are managed and followed
Produce management information and regular reports on operational performance and incident resolution. Data drives our business decisions and so this will form an important element to your day-to-day duties

What are the key skills/experience you’ll already have?

Our Duty Office Duty Manager will have significant experience in a customer focused or operational role in a Tour Operator or Airline. You will also:
- Be calm and reliable under pressure, making clear and confident decisions in challenging circumstances
Be analytical and detail orientated, able to understand a situation and consider your response quickly
Have excellent communication skills and the ability to lead a team from the front
Ideally, you will have experience working overseas and an in-depth knowledge of industry regulations relating to areas such as ABTA, Package holidays and Airline Operations

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including:
- Competitive salary, with annual pay review
Contributory pension scheme
26 days holiday (plus Bank Holidays)
3 x salary life assurance
Generous Discretionary Profit Share Scheme
Cycle to Work Scheme
Buy or Sell Annual Leave
Access to Mental Health First Aiders
Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Shift patterns for this role will be four on, four off - 12 hour shifts. Day shifts will be based in our office, night shifts will be on a home working basis.

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Division

Jet2holidays

Careers With Us

Holidays Operations

Careers Dept

Overseas Operations Support

Careers Team

Overseas Operations Administration

Business Area

Jet2holidays

Team

Operations

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