Ed Activity Coordinator

An exciting opportunity has arisen within the Emergency Department within the Royal Cornwall Hospital for someone seeking to expand their experience in a busy / challenging department.

Do you have excellent interpersonal skills? Excellent customer service skills? Are you flexible, approachable and a team player - and can complete complex administrative tasks? If this is you then the Emergency Department would love to hear from you

The role will require you to provide a co-ordinated service between the Emergency Department (and all its staff), Ambulance Service, and the rest of the hospital; monitoring the patient’s journey and keeping the Site Coordinating Team/hospital managers up-to-date with performance within the department.

This post will involve 11.5 hour shifts on a 24-hour rota, including days, nights, weekends and Bank Holidays.

You will be expected to work with the team to provide a co-ordinated service between the Emergency Department and the rest of the hospital, monitoring the patient’s journey, keeping the Site Coordinating Team and hospital managers up to date with performance times within the department. The post holder will be required to work on their own initiative with mínimal supervision.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

To work with mínimal supervision monitoring the situation in ED and keeping the hospital managers, the service lead, the consultants and nursing staff in ED and all concerned parties within the hospital informed of the situation in the Emergency Department.

To have a clear understanding of the performance of targets in the Emergency Department and monitor activity ensuring communication and escalation of drops in performance.

To monitor and highlight patient waits at set intervals within the department and to endeavour to avoid any unnecessary time delays for patients.

To interact with staff on the wards, making them aware of patients waiting and to facilitate beds appropriately as quickly as possible.

To assist patients where possible in helping to improve their ED experience,
managing occasional challenging situations.

To provide an interface between ED nursing, ED clinical and ED reception staff in order to liaise with other hospital areas and specialties.

To be responsible for liaising with other members of the multidisciplinary team eg. medical staff, psychiatric nursing service, social workers, occupational therapists etc.

To track patients and notes whilst in the department in line with Trust policy.

To ensure relevant documentation ie. case notes, ED cas cards and any other relevant Trust documentation are taken to reception staff promptly when the patient is admitted to the ward ensuring accurate times recorded on the computer system.

To update the Patient Administration System and ED Oceano system with real time patient information as patient moves through the system, in line with Trust procedures.