Service Manager in a Live Environment

1 week ago

Altrincham, United Kingdom Sanderson Full time

**Service Manager (In a Live Environment)
Hybrid Role
Altrincham
£50,000 - 70,000
**My client is a leading international provider of digital transformation, technology, data analytics and systems integration services. Their purpose is to create economic and social value by helping to build a more inclusive, fair, and safe societythrough ethical use of technology and data and investing digital skills.
As a Live Service Manager you will lead, operate, manage, and provide support for a range of our live operational digital services. You'll be part of a diverse, high performing team of professionals that manage world class solutions across a varied range ofindustries and sectors built on variety of open source and proprietary technologies to genuinely make a difference to people's lives; from online claims portals for victims of violent crime, consultations on government boundary changes, to helping nuclearfacilities better understand their data.
As a Live Service Manager you will:

- Be responsible for the end-to-end support and continual improvement of live cloud-native digital services that are national in scope and business critical in nature.
- Ensure that Service Level Agreements, Key Performance Indicators and contractual obligations are delivered to a high standard.
- Be a focal point for our client relationships, always acting in a confident, transparent, collaborative and commercially aware way.
- Provide calm, clear, collaborative and hands-on leadership and management of multi-disciplined Service Teams, encouraging a 'one team' DevOps culture and agile ways of working.
- Act as a point of escalation for high-priority incidents, problems and exceptions.
- Define and embed best practice.

Skills Required:

- Experience acting in a senior leadership or management role supporting business critical services, systems and/or infrastructure, with responsibility for meeting Service Level Agreements, Key Performance Indicators and contractual obligations.
- Experience of supporting digital services that integrate multiple organisations and systems. Experience of the Government Digital Service (GDS) Standard is preferred.
- Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers and IT operations staff in a DevOps environment.
- Outstanding verbal and written communication skills with the ability to express complex concepts in simple terms to stakeholders at all levels of seniority, up to Director level.
- Outstanding analytical ability and attention to detail.
- Strong willingness to share knowledge and coach more junior team members.
- Strong understanding of continual service improvement using Agile methodologies (Scrum etc).
- A willingness to travel and work on-site as client needs dictate.

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