Customer Testing Specialist

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

The Specialists owns, delivers and is accountable for all aspects of Innovations in testing within their scope, which is typically fixed and well defined. They manage the day to day test activities, optimising quality, coverage, velocity and enhancement of tests in the context of the unit test strategy. Driving the power of innovations in areas such as Artificial Intelligence, RPA, & Machine learning to provide transformative outcome for Openreach QA & Test.

The Customer Testing Specialist is responsible for managing the effective test intelligence aspects of the Test Strategy. This will involve direct management of the Partners. Test Manager will need to manage both operational aspects of the Test Strategy & Intelligence of Quality Assurance. The manager will be responsible for the Test Scope and also for ensuring that this scope is tested in an optimal way within the delivery timescales. This role is a pivotal role between Test and delivery teams, and this person shall have thorough product knowledge and good stakeholder engagement.

**You'll have the following responsibilities**
- Coordinates a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, holding accountability for producing outlines of solutions and defining depth of testing required.
- Monitors day to day activities to ensure all objectives are achieved, reviewing reports and statistics to unblock any issues.
- Provides technical expertise within their area and shares knowledge with team to scope and deliver testing requirements.
- The role is accountable for all test process related activities throughout the lifecycle for their domain, including test estimation across their defined area. The role is responsible for management of test planning and execution, to achieve business milestones, and in particular to support ‘bug fix’ and retest cycles inside delivery cycles.
- Accountable for the coaching & mentoring of test professionals, including line management of BT direct reports, Matrix BT Teams and Third party supplier teams.
- The role is responsible for driving continuous improvement of their own team and the organisation health of their team.
- Manage deliverables within the test budget allocated to them with the agreed measures and KPI’s, including resource management and work prioritisation.
- Maintains optimum test execution rates by expert scheduling of tests.
- Liaises with customers, vendors, project and programme management alike and reliably delivers results to meet expectations

**You'll have the following skills & experience**
- **Stakeholder Management**:Interacts with customers and senior internal stakeholders including project and programme managers to gather insight and feedback to inform testing requirements and approach.
- **Commercial & Risk Awareness**: Able to undertake ongoing analysis of test progress against plan to identify risks to and issues with successful test completion; addresses those risks and issues as appropriate seeking guidance within the test unit when required.
- **Problem Solving**:Ability to solve complex defect triage / diagnostic problems which may require detailed input from several teams including 3rd parties. Solve day to day problems to keep test team on track including environment, blocking defect Triage if extensive delay. Solve complex environment issues including contention, config management.
- **Change Management**:Managing change within own discrete team and sharing experience and approach with others. Adapting plans and test approach to accommodate changing business requirements in direct area.
- **Tech Savvy**:Partners with the business and other organisations to develop understanding of new technologies and their use.
- **Use** **Data Analytics**: Uses complex data analysis to show underlying principles, process or system improvements.

**Experience you would be expected to have.**
- **Customer Champion**: Understands customers needs and challenges, seeks opportunities to create a brilliant customer experience.
- **Collaborative Partner**:Develops great working relationships with stakeholders, sharing knowledge and collaborating.
- **Team Coach**:Contributes to a high performing culture, empowering others through coaching and