Legal Case Assistant

A fantastic opportunity for you to kick start your professional career

Equilaw are an award-winning Law firm with a niche focus on Equity Release. Our success has been built by our dedicated staff and their commitment to providing exceptional customer service to our clients. Full training for the role will be provided and our ethos is to promote from within, meaning there are plenty of opportunities for promotion and progression within the Company.

**The Role**

This role is primarily about delivering first-class customer service to our clients over the telephone. New to Equity Release? Don’t worry, we will provide you with all the right tools and training needed so you can succeed in your new role. You will be welcomed into a dedicated team led by one of our experienced Team Managers. Under their supervision, you will assist the team in processing equity release cases from the beginning through to completion. We are focused on improvement - improving our customer service journey whether it be through IT innovation or other suggestions made by any of our team, we have an open-door policy and proven staff suggestion scheme. We encourage our staff to feedback on their suggestions so we can make positive changes and keep our promise of continuous improvement.

We have grown considerably over the last 13 years and due to increased workloads, we are looking to recruit further Legal Case Assistants to join our team on our ever-improving journey. If you thrive on working in a fast-paced customer-focused environment we would love to hear from you.

**Opportunity for progression**
- Our ethos is “we promote from within” and we can offer a variety of career opportunities within our legal transactional teams, customer service team, business development team, and progression through our management pathways. As an example, within the Legal transactional team, with hard work, the right person would typically move from Case Assistant to Case Manager within 6-12 months, and onwards to Senior Case Manager and even Deputy Team Manager, leading to a Team Manager role within the business.
- We provide a study support programme, and we can support you financially to help you achieve your professional goals.
- We can also offer opportunities for staff to move to our residential conveyancing (sister) firm Thomas Legal.

**Criteria**
- Hold GCSE Maths and English grade A-C.
- Competent using Word, Excel, and Outlook.
- Experience working within a service-driven administrative team.
- Passion for delivering excellent customer service.

**Skills and Attributes**
- Teamwork.
- Willingness to learn with a positive mindset.
- Organisation, planning and prioritising.
- Communication, client care, empathy.

**Benefits**

A comprehensive flexible benefits package to all staff which includes:

- Hybrid working (home and office).
- 24 days annual leave plus bank holidays
- Additional day off for your birthday.
- Additional annual leave for long service including a one-month fully paid sabbatical.
- Monthly employee recognition awards.
- Holiday Trading Scheme.
- Life Assurance.
- Health Care Cash Plan.
- Enhanced maternity and paternity pay.
- EAP service and wellbeing programme.
- 2 x paid charity volunteering days.
- Study Support Programme.
- Discretionary annual bonus.
- Discounted corporate gym membership.
- Cycle to work scheme.
- Discounted shopping/restaurants scheme
- Free monthly breakfasts and lunches.
- Teambuilding, sporting, and social events throughout the year, both company-wide events and in individual teams.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sabbatical

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you based in Gloucestershire?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person