Call Centre Supervisor

6 days ago

Wigan, United Kingdom Chapelhouse Motor Co Ltd Full time

**Call Centre Supervisor**

**Wigan**

**Salary dependent upon experience with a potential uncapped OTE of £35,000**

**Full Time**

**_Initially maternity leave cover which may become permanent _**

**_**_
- *_*

We are the fastest growing family business in the Northwest and are looking for ambitious, hardworking people to join our award-winning Group. We have an exciting opportunity for an enthusiastic Call Centre Supervisor to join our established Contact Centre Team in Wigan.

As a company we offer a wide range of **industry-leading **benefits** for our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work. These benefits include:

- Up to 35 days of paid leave a year
- Competitive basic salary for all employees
- Bonus payments for many of our roles
- Employee of the Month scheme
- Employee discount savings scheme
- Company sick pay scheme
- Confidential Wellness Support
- Full training and support for all employees

**Role Requirements**
- Experienced in call centre work, preferably at a supervisor level
- Experience of the motor trade would be preferred but not essential
- Excellent report skills with the ability to analyse and interpret data
- Ambitious and eager to earn and relish the opportunity to earn uncapped monthly commissions and exceed set targets and KPIs
- Experience of upselling products and service plan offers to existing customers
- An excellent communicator who can speak clearly and concisely
- The ability to stand in for the Call Centre Manager as required and manage the day-to-day requirements of the Team.
- Excellent accuracy and attention to detail
- Be able to respond and adapt to the needs of all customers
- Have good interpersonal skills are required and ability to use initiative
- Strong team player

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 1 year (required)

Reference ID: CallCtrSupervisor2

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