Call Centre Agent

**Who are we?**

Interact are a contact centre outsourcer working with many different, well-known clients to provide consistently high levels of performance. We have 5 core values**:Family, Integrity, Respect, Success & Team. These are important to us as they not only support **us delivering the best customer experience, but also to maintain a positive environment for you and your colleagues as well.

We are a family run business with an amazing culture. We pride ourselves on helping you progress with your career, with a track record of promoting from within. We will place you at the heart of everything we do, and we invite you to join our team and become a member of an award-winning business.

**What is the role?**

Your role is going be excelling in customer conversations by building personal relationships, exceeding the customers’ expectations but also adhering to our legal and regulatory commitments. Whilst working, we expect that you will be considerate of everyone and take pride in everything that you do.

When you have completed your 4-week learning period, you will be speaking to existing customer or prospects that have show an interest in the products of our client. During this time, we will offer you all the support that you need to make sure you have the best journey possible. As we run a variety of campaigns and working hours, we’re sure there will be something that is perfect for you.

We want you to be passionate in achieving the highest financial reward, and we want you to have a desire for unstoppable growth. You will need to be able to create strong bonds and meaningful relationships and aim to inspire with everything that you do.

We can offer you a dynamic, forward-thinking, warm, friendly, and diverse environment. You will be supported from day one on how to grow and exceed with the business, while empowering you to develop your own career.

**What are the benefits?**

**Health & Wellbeing**
- Gym discount with the possibility of a free membership
- Cycle to work scheme
- Employee Assistance Program - 24-hour access to a FREE and independent counselling helpline for all areas of life inside and outside of the workplace
- The Collective - Your opportunity to have your say on what the business does next
- Long service holidays
- Local connections and signposting support
- Mental health first aiders
- Local Café’s coming into the business with fresh, hot food
- Work, Live, Play - Your chance to earn some high end rewards for your feedback
- Disability confident employer
- Support groups including walking, menopause and many more

**Financial**
- £50 Bonus in your first month, £100 in your second month and £150 in your third
- 30% discount on home broadband and mobile contracts for up to 5 people you know
- Uncapped bonus schemes
- Highflyer bonuses and incentives
- Pension with workplace contribution
- Wigan Makes - Supporting your small, local business

**General**
- Office Based, Great location, excellent transport links and free parking
- 28 Holidays per year (Including bank holidays) which increases with length of service (1 day after 3 years and 3 days after 5 years)
- A range of different working hours
- Charity fundraising
- Free refreshments delivered to your desk
- Regular prizes, awards, and celebrations

**Progression**
- We give you the opportunity to join our ARISE course which will allow to gain new skills and develop existing ones.
- Regular opportunities to develop within a consistently growing business
- Nurtured, unstoppable growth
- Further education through partnerships with local colleges

**Salary**: £20,550.00-£21,673.00 per year

Schedule:

- Day shift

Work Location: In person