Programmes Administrator

Job description

**Programmes Administrator: Job Description**

Clore Social Leadership develops leaders working in the social sector so that they can transform their communities, organisations and the world around them. Through our programmes, we aim to find, connect and develop leaders with the resilience, self-awareness and capabilities to tackle the social challenges of the 21st century.

Over the last ten years we have been supporting and developing exceptional leaders, who are changing the world and serving disadvantaged and underserved communities across the UK and globally. The heart of our work is the delivery of high quality, experiential leadership development and we are seeking a **Programmes Administrator** to join the team and support the delivery of this important work.

**Job purpose**

With a love of supporting people with their learning and solving problems, the Programmes Administrator will carry out a wide variety of tasks designed to ensure the smooth running of a small but dynamic team and support the administrative tasks involved in delivering our leadership programmes.

This will include providing a range of organisational and administrative support and acting as the first point of contact for the organisation, including liaison with programme participants and those taking up our wider leadership development opportunities. They will be required to be flexible and agile in dealing with new and changing priorities.

**Why join us?**

You’ll have the opportunity to take part in everything from guided programmes, digital learning, new innovations and more You’ll get a good understanding of the breadth of the social sector, and how people and organisations are working toward social change and social justice. You’ll meet Clore Fellows from all sectors and you will develop a good understanding of what it means to be a ‘social leader’.

**Key Responsibilities**:

- Provide **administrative support** across Clore Social’s portfolio of leadership development offerings
- Support the **selection, appointment and onboarding **of programme participants
- **Maintain accurate administrative, programme and organisational databases **in line with GDPR requirements
- **Create and manage efficient internal processes**:

- Oversee the **administration and implementation **of Clore Social Leadership’s coaching component and Find A Coach service
- Collate feedback and evaluation metrics; **support the evaluation of programme outcomes and impact**:

- **Support the preparation and delivery **of learning events, residentials, webinars and short courses
- Support the Learning Programmes Manager with the **project management** of Clore Social’s portfolio of programmes and projects
- **Maintain and build relationships with key stakeholders** including facilitators, coaches and participants
- **Provide ad hoc support** to the Clore Social team, including assisting with special research projects and the production of documents, presentations and reports
- Consistently **demonstrate the values of Clore Social Leadership**

**Person Specification**

**_ Personal Qualities_**
- Flexible: Adaptable to a fast-paced changing environment
- Focused: Self-sufficient, detailed orientated, conscientious and well organised
- Supportive: High quality communication and customer service skills
- Empowered: Confident, decisive and assertive
- Effective communicator: Highly literate and numerate
- Driven: Motivated and energetic with a focus on completion and delivery
- Curious: Commitment to learning and continuous improvement

**_Experience (E=essential, D=desirable)_**
- Project and office management (E)
- Strong technical skills, including proficiency with Google platforms and MS Office (E)
- Customer service (E)
- Experience and understanding of eLearning design software, learning management systems and digital platforms (D)
- Knowledge and understanding of learning and development and what makes it effective, including online options (D)
- Knowledge of the social sector (D)

**Place and hours of work**

The post is for five full days each week normally within office hours (9.30am-5.30pm) but some attendance may be required at evening events in addition to normal hours as necessary. Flexible working arrangements will be considered.

Clore Social Leadership operates a hybrid remote-working model. Semi-regular attendance at our co-working office space in London will be required and can be discussed in more detail at the interview stage.

**Salary, benefits and contract terms**

Salary range for this role is £26,000 - £28,000 per annum, commensurate with experience, for an initial one-year contract with the possibility of extension.

The post holder is entitled to 25 days of annual leave per annum in addition to statutory holidays.

**Reporting relationships**

This role will report into the Director of Leadership Programmes.

**Application process**

Clore Social Leadership is committed to a policy of equali