Contact Centre Executive

Dealership Location: MB Contact Centre

**Location**:
Essex, GB, CM2 5EF

Company: Stratstone

Salary Range: £20,000 - £25,000 + Bonus

**Overview of role**

Our Contact Centre Executives play an important role in our business - often, you'll be the first point of contact for our customers, listening to their requirements and suggesting products and services. Above all, you'll be ensuring that every customer feels valued.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

**Duties, Responsibilities & Person Specification**
- Handling inbound booking calls for service departments, delivering customer service excellence and maximising profitability
- Carrying out outbound service, MOT, vehicle maintenance and all other aftersales-related booking calls for divisional service departments
- Conducting follow-up calls for divisional marketing campaigns, as required
- Building valuable relationships with all our customers, focusing on increasing customer retention
- Maintaining the Central Dealer Management System (ADP Autoline) in accordance with Stratstone’s database policies and procedures

**Desired Skills and Experience**:

- Demonstrable communication and interpersonal skills, and experience in a customer-facing role.
- Experience in using Microsoft Office products, and working with databases is desirable.
- Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance, is desirable.
- Ability to comply with all company and manufacturer policies and procedures

**Why Us?**

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
- Cycle to work purchase scheme.
- Vehicle purchase schemes (across all Stratstone brands) and preferential parts, service and labour rates.
- Employee care helpline.
- Pension scheme and life assurance.

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£25,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Have you previously worked for Stratstone?

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person