Business Services Coordinator

Your new role

Are you an experienced administrator looking for your next challenge?

Enjoy working with a variety of different internal and external stakeholders and customers?

Then National Highways have the role for you

We’re looking for a Business Services Coordinator to join our team based in either Leeds, Wakefield or Darlington. As a Business Services Coordinator you’ll support and enable the delivery of capital investment, maintenance, and all operational capabilitiesby the Operations Directorate. The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

What you’ll be leading on
- Responses to customer enquiries and complaints are drafted and completed to the required performance standards for quality and timeliness
- Supporting operational delivery through the enabling of regulatory and legal processes, which may include Traffic Orders, Planning Applications, and Information Requests.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered.
- Enable and support effective information management including the maintenance of documents and records, processing payments and dissemination of notices, memoranda and information.
- Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.

To be successful
- Experience in Business Administration or Operational Support environment
- Excellent administrative skills along with sound organisational skills
- Ability to communicate with key internal and external stakeholders both written and verbal
- Good knowledge and experience using MS Office programmes and working on other in-house systems
- Excellent customer service skills with the ability to influence and negotiate

**About Us** Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort
- Right to work check
- 3 year employment history references
- DBS criminal record check
- Social media and adverse journalism check
- Driving licence check (if applicable)
- Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally

And finally we reserve the right to close before the advertisement expires