Client Coordinator Team Lead- Glasgow

4 hours ago

Glasgow, United Kingdom HealthHero Full time

Location: HealthHero Office, Glasgow

Hours: Full-Time, Monday-Friday 10am-6pm (with flexibility of shift times and for overtime, including weekends and occasional overnights)

**Salary**: £23,000

Do you have experience managing a small team? Are you passionate about healthcare and helping others?

HealthHero is Europe’s largest online provider of GP and counselling services. (To learn more about us, check out our company website here)

We are looking for a Team Lead to join our Client Coordinator team, to ensure the smooth running of our service that gives client’s access to a mental health and wellbeing support line.

About the role
- To support the smooth running of the day-to-day operational aspects of the support line services.
- To be fully conversant with all aspects of receiving and managing client calls and enquiries into the service.
- To be able to support the team in completing their daily tasks in order to maintain service delivery.
- Ensuring the team complete tasks to meet the required SLAs in customer contracts.
- Overseeing the induction and training of direct reports

About YOU

This position is dependent on a clear basic DBS check and two satisfactory references and full training will be provided.
- Be able to work and coordinate with a small team to maintain the service level clients expect when they contact the service.
- Be able to work in a busy environment in a role that requires direct contact with clients.
- Professional communication skills and the ability to handle potentially difficult calls due to risk or distress.
- Good organisational, prioritisation and problem solving skills

**Benefits**:
You will receive ongoing training and support and there is excellent opportunity for career progression, into further management, HR, and IT/ Tech Tribes.
- Mixture of Home working and Office working (Glasgow or Bracknell).
- 22 days leave, Bank holidays and your birthday off (pro-rata)
- Auto-enrolment pension scheme
- Health Scheme and Employee Assistance Program
- Life insurance Scheme
- Weekly team meetings and monthly 1-2-1 with your line manager.

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

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