Telesales Advisor

7 days ago

Nottingham, United Kingdom Machine Mart Full time

**About The Role**

Due to expanding our Call Centre we have an exciting opportunity for a Telesales Advisor working within a great team in our busy, centrally located, Nottingham Head Office.

If you are a confident, enthusiastic team player with a desire to succeed both individually and as part of a collaborative team we want to hear from you.

**What you will be doing**:

- As part of a collaborative team, promote excellent customer service and best practice with every customer
- To upsell and cross sell across the entire Machine Mart product range
- Process all Telesales/web orders in an efficient manner and to required timescales of the warehouse
- Ensure all order entry systems and CRM systems are updated accurately at every stage of the sales process
- Proactively work with other departments to find solutions to customers’ queries
- Contacting lapsed customers during off-peak times to maximise sales opportunities
- Provide telephone support to both internal and external customers as well as stores, as part of a collaborative team.
- Refund Administration
- End to end processing of web orders
- Ensure fulfilment and supply of orders by monitoring supply times
- Process ledger sales in accordance with company guidelines and in a time efficient manner
- Promote and maintain safe working practices in all areas
- Provide administration support to staff with accuracy, efficiency & courtesy as part of a collaborative team

**What you will need - skills and experience**:

- Previous experience of working within a call centre environment
- Previous experience of taking inbound sales calls
- Able to accurately and efficiently process orders and the relevant administration duties
- Confident and have excellent interpersonal skills
- It would be desirable if you have a knowledge or affinity of our product range or a passion for DIY

Hours are 8:30 - 6pm Monday-Thursday and Friday 8:30am - 5pm.

**Benefits**

**What you’ll get in return for your commitment**:

- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Employee Assistance Programme
- Role specific training and development
- Paid Breaks
- Free Tea & Coffee

**About The Company**

**Where you’ll be working**:
Please note that all face to face interviews will be carried out with strict adherence to COVID-19 safety precautions and measures. These will be shared with you at point of invitation.

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