Events Services Specialist

JLL supports the Whole You, personally and professionally.

We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven team members.

We are seeking an experienced and dynamic Event Services Specialist. This role will be dedicated to a client account, supporting a best-in-class Global Travel and Events organization

The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services team. In this role you will bring exceptional customer service, communication, marketing, and events/hospitality industry knowledge to work cross functionally, drive results, efficiencies, and elevate the customer experience.

Key Responsibilities

Provide consultative support to event organizers, helping them identify what services would be most advantageous to them
Assist event organizers with finding and booking appropriate event spaces
Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer service
Guide and support customers (event organizers) in navigating process, policies, and procedures
Ensure complete understanding of the scope of services, role of the central meetings & events team, and align this with customer expectations
Proactively respond to and manage issues to ensure quality and timely resolution
Incorporate standardized processes and tools to create efficiencies and scalability for the program
Support development and delivery of communications, surveys and marketing materials
Facilitate outreach, educational, and training activities - Maintain database of meeting activity and internal sites to ensure relevant, accurate, and current content
Provide continuous recommendations for program improvements
Support Global Travel and Events strategy as a part of the central meetings & events team
Support leadership in development of marketing and communication plans aligned with Global Travel and Events goals and objectives
Additional duties and/or responsibilities as required

Basic Qualifications
Minimum 5 years of experience in meeting & events and/or hospitality industry required
Minimum 2 years of experience in customer service
User-experience with common Meeting Management systems and tools
Strong organizational and prioritization skills
Highly developed consulting, influencing and relationship-management skills
- Ability to effectively identify and solve problems
Excellent written, verbal, and interpersonal communications skills
Strong computer proficiency with Microsoft office suite Preferred Qualifications
Meeting and Event, or Hospitality industry experience desirable
Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired - Knowledge of Meeting and Event technology tools highly desirable
3 rd-Party vendor/agency experience with direct customer interface valued
CMP (certified meeting professional) or other industry certification valued
International meeting & event experience valued

Job Requirements

Occasional travel may be required
**Work location**: London, England; Dublin, Ireland

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.